Unable to Login to Cerberus Network to Authorise Purchased DLC
Hi!
I'm hoping someone might have an idea on whats happening. I have posted a thread on the social bioware forums and was directed to give this a try 🙂
On Tuesday (02 Oct 2012) I purchased and successfully installed the DLC for Kasumi, Shadow Broker, Overlord and Arrival.
However when I click the Connect button to the Cerberus Network when prompted to authorise the DLC, I get stuck at the login screen.
I have repeatedly typed and retyped my email address (has always been the same) and my current password used for both the EA account, Social Bioware forums, and Origin logins - but it will not accept my email/passwork combination. The password I keep using is the very same password that gets me access to all the above with no problems.
Error message: "EA Online Account - Email and Password do not match. The password does not match the one associated with this email. Please try again."
I then have three options to procede:
1) Login to EA Online. (leads to same error message above)
2) Email My Password. (opens internet to EA account prompting to login and change password. I input the very same password I kept using when getting
error message, I changed the password and tested on both EA account and Social Bioware forums that password change was successful. I open ME2 as administrator, same error message encountered for new changed password.)
3) Cancel. (takes me back to main menu without being logged into Cerberus Network)
I have attempted the following fixes as mentioned in previous threads:
* I have tried the disable auto-login and restart method multiple times - to no avail.
* I tried deleting the Player 1 (PICS rules file) located in My Documents\BioWare\Mass Effect 2\BIOGame\Profile - to no avail.
I wonder if the EA/Bioware/Origin password amalgamation that took place early 2012 might have something to do with this? I have been unable to remember the old password I would have used when I first got ME2 back in early 2011...
I am at a loss as to how I get the DLC I paid for to be authorised so I can start playing them? Can someone please be able to assist, or at least point me in the right direction?
Background: I first played ME2 early 2011 and had no problems installing and authorising the free Zaeed etc DLC. I recently completed ME1 and used one of the fixes listed in the forums to get around the save file transfer issue. For the past few weeks I have been playing ME2 with no problems, I still have access to Zaeed and the other free DLC missions.
Up until now I have just ignored the "Unable to access server" message when I go to play ME2, as I was only interesting in playing single player and didn't need to log in to the Cerberus Network. I assume this was due to the previously selected auto-login settings.
Any help would be greatly appreciated 🙂
Thanks!
After some emails back and forth with EA Support I found the success I was looking for on the social bioware forums...
Here's a copy of my reply on the bioware forums:[quote]Ouroboros69 wrote...
Solution is here!!
After some lengthy discussions with an EA tech (who could not help me) I came upon this post
http://social.bioware.com/forum/1/topic/106/index/2845006/2
next to last reply states that your BSN password should not contain any special characters...
tried this out (by changing my Origin/EA password) and guess what?
BAM! I'm in the Cerberus NW again and can claim my DLC...
Pretty messed up... they should crosscheck their password requirements at EA/Bioware and have them align to one another...
Hope this will help others. Sneaky!![/quote]
Wow. This just worked for me! I previously included special characters like - and *, then I changed my EA/Origin password without said characters and success! I can finally log into Cerberus Network to authorise my DLC.
Thanks for the assistance everyone!