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ThrawnVjun's avatar
ThrawnVjun
13 years ago
Solved

Unable to Login to Cerberus Network to Authorise Purchased DLC

Hi! I'm hoping someone might have an idea on whats happening. I have posted a thread on the social bioware forums and was directed to give this a try 🙂 On Tuesday (02 Oct 2012) I purchased and s...
  • ThrawnVjun's avatar
    ThrawnVjun
    13 years ago

    After some emails back and forth with EA Support I found the success I was looking for on the social bioware forums...

    Here's a copy of my reply on the bioware forums:

    [quote]Ouroboros69 wrote...

    Solution is here!! 
    After some lengthy discussions with an EA tech (who could not help me) I came upon this post

    http://social.bioware.com/forum/1/topic/106/index/2845006/2

    next to last reply states that your BSN password should not contain any special characters... 
    tried this out (by changing my Origin/EA password) and guess what?

    BAM! I'm in the Cerberus NW again and can claim my DLC...

    Pretty messed up... they should crosscheck their password requirements at EA/Bioware and have them align to one another... 

    Hope this will help others. Sneaky!![/quote]

    Wow. This just worked for me!  I previously included special characters like - and *, then I changed my EA/Origin password without said characters and success! I can finally log into Cerberus Network to authorise my DLC.

    Thanks for the assistance everyone!

ThrawnVjun's avatar
ThrawnVjun
13 years ago

After some emails back and forth with EA Support I found the success I was looking for on the social bioware forums...

Here's a copy of my reply on the bioware forums:

[quote]Ouroboros69 wrote...

Solution is here!! 
After some lengthy discussions with an EA tech (who could not help me) I came upon this post

http://social.bioware.com/forum/1/topic/106/index/2845006/2

next to last reply states that your BSN password should not contain any special characters... 
tried this out (by changing my Origin/EA password) and guess what?

BAM! I'm in the Cerberus NW again and can claim my DLC...

Pretty messed up... they should crosscheck their password requirements at EA/Bioware and have them align to one another... 

Hope this will help others. Sneaky!![/quote]

Wow. This just worked for me!  I previously included special characters like - and *, then I changed my EA/Origin password without said characters and success! I can finally log into Cerberus Network to authorise my DLC.

Thanks for the assistance everyone!

Anonymous's avatar
Anonymous
10 years ago

THANK YOU SO MUCH! I was pulling my hair out and This may have just saved my life, again thank you.

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