Unable to run ME Andromeda and Dragon Age 3
Hi, I have a new computer since several games and have reinstalled the EA app and all my EA games: i'm able to launch all tge games exccept Mass Effect Andromeda and Dragon Age Inquisition (new game...
Forum Discussion
There is no error report data about the games in the DxDiag.
Please preform a clean boot and test the Games in clean boot mode.
In clean boot:
- Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
- Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
- Make sure any CORSAIR/Asus/Razer software is disable or deinstalled and that your GPU & CPU are not overclocked.
- Make sure only your Mouse and keyboard are connected to the PC
Hi @holger1405 ,
Thanks for your help so i tried a clean boot (deactivation of all NON Windows services except "EABackgroundService") and i have the same issue.
Then I also disabled my antivirus and Windows Defender and same issue...
And finally I configured new rules in the firewall to accept everything from these 2 programs and same issue...
Do you get any error messages.
What exactly happens if you start the games? Do they not start at all or do they crash?
@holger1405 : no that's a problem: i don't have any error message... it would be easier to troubleshoot with an error message.. :-(
When i click on these games to execute them, a new popup windows is displayed to indicate that the game is being launched, the EA App is minimized for a few seconds and then reappears...
In the task manager, i see a process for the game for a very short time and then it disappears... but absolutely no error message...
And in the Event Viewer, i don't see any error or event related to these executions...
