Yes, it was purchassed on the same account I'm logged in. It was purchased first in Steam, but the same error message popped up as I told you about. I searched for a solution and came across that it might be the fault of Steam's. I refunded the game there and bought it directly from the EA app, downloaded it and same error message. Tried the previously mentioned solutions, nothing worked. I did had EA app before this, I do have other games on the EA app and I never encountered this error before.
Community Manager@Elwiard I see it active on the account, so the issue is that your registry is seeing the wrong account, or wrong key. Typically with this error, since its pre-EA app, it comes down to one of the following
You don't own it on this account
Someone else or another account downloaded it
If you have more than one drive—SSD or HDD—you need to have the EA app and the game on one drive.
When it was originally installed, the file path was changed.
This is a very old error so not something with the game but with the key file on the PC. You need to basically find and delete every Mass Effect file you can fine, and then clean out the registry. That is pretty easy as you can use many different registry cleaners
I'm having this same problem. I received the game for free in 2013 as an apology for Sim City 2013, I have no other EA account. I've fully uninstalled and reinstalled the EA app and all games, everything is on the same drive, I've deleted the license like everyone recommends, it still doesn't work. The game ran fine a week ago. Do you have any suggestions?
