Weapon Mods Bug still unfixed

I want to say just how unhappy I am that I can't access a good portion of the gameplay mechanics, the weapon mods, in a game that was released 3 years ago, with the problem seeming to first appear about 33 months ago. This seems to have been present since patch 1.03 and yet Bioware and EA haven't done a thing. If anyone has found any possible solutions I'd really appreciate hearing them, and if anyone working at Bioware/EA can explain the problem, and why the hell they haven't fixed it years ago, that would be VERY nice too. As it is, this may be the last Bioware title I ever purchase if this is the way they treat their customers.

I would also like to ask how I would go about getting a refund on this purchase, as it was made under the false pretense that it would work as advertised.