Community AdminHi tiberius,
Thank you for your post, we forwarded your feedback to the advisors in question. I'm sure your message will make their day. 😕mileyhappy:
I'm very sorry for your loss and I'm glad that we could help you at least a little in troubled times. Your post gave me a quiet moment today (which is rare during a launch week, especially when you launch a game like Battlefield 4) and I really appreciate it that you decided to share your story here.
Thanks,
Ursula
I did a quick search on internet on how to get in contact with EA to say thanks for a great customer service experience and I stumbled on this post.
I was helped in my issue on a totally other game but by the same person, Manoj of customer support.
He did an amazing job, was polite, and got my issue resolved even though i got lost my connection to internet at some point.
With all the negative feedback people always want to give, and EA has its critics but i wanted to say that EA and (mostly) Manoj @ the customer service was awesome, so good job and thanks for being understanding!
If you can forward this to the relevant person, their manager, it would be appreicated!
Zewill
Had a great experince With Dennis Luna on live chat support!
nice to have such a direct service from a company.
Community AdminThank you for the feedback, chaps. People tend to focus on the negatives on support boards, so it's really nice to have posts like these.
