Xbox 360-Crashing on game Menu (this is not the downloadable content freeze issue)

Note that I have never had any issues, have all the DLC and patches downloaded.  The game starts up and goes to the main menu screen.  It goes through all its loading messages and then I can move the cursor.  however I can only do this for about 2 seconds before the menu freezes.  Doesn't give me a black screen or any kind of message, the Main Menu just freezes and I am stuck on the menu screen.  This happening on both discs without fail.  Can't access singleplayer or multiplayer.

have cleared the cache, but that doesn't seem to help either.