Hello everyone. I've seen this topic here a few times but unfortunately mostly happening on a PC. Maybe some of you will have a solution to the xbox issue as well. This is a problem that started to appear after installing the Legendary Edition, after this i was not able to see my old ME3 multiplayer characters from the DLCs, even all the DLCs are installed. Yesterday i pulled out my older xbox one x where no legendary edition was installed before, and tried to run the multiplayer. I was able to see and play all the characters and maps, today not anymore. I see only the basic characters. Prior this i tried to reinstall the DLCs, reinstall the game and the DLCs, clear cache, clear the old 360 reserved space and so on. In the ME Headquarters i still can see all the progress and characters, but not in the game. I would suggest this is due some profile issue ? Please, anyone had the same issue and could provide a solution ?... thank you very much in advance. Ventilata

I'm playing through game pass on the X Series. All the DLC is missing. Only the original MP is there to play.

I figured it out. At least on Game Pass. You have to go to DLC and download all the MP expansions again.

@Ventilata Hey just to verify, when you log into ME3 you can see MP progress, but no actual characters you had already? Does it look like it started over a new or like you never played MP at all?

Hello EA_ShepardThank you for your reply. When i log in to ME MP i still see my correct leaderboards N7 and challenge points, but within the characters i see only the basic ones and even with these characters there is that Promoted times icon missing, also on the selected character's equipment, the gear bonus is grayed out.I will try to add some photos. Luckily i did a photo of my full list of characters when i logged in and sent to a friend that we can jam again. But the next day they were gone. So the first picture is showing all the characters available, the next picture will be the current state.

[Xbox One] ME3 Multiplayer DLC Characters Are Not Available Anymore

15 Replies

EA_Shepard
Community Manager
3 years ago
@Ventilata Hey just to verify, when you log into ME3 you can see MP progress, but no actual characters you had already? Does it look like it started over a new or like you never played MP at all?
Ventilata
3 years ago
Hello EA_Shepard
Thank you for your reply. When i log in to ME MP i still see my correct leaderboards N7 and challenge points, but within the characters i see only the basic ones and even with these characters there is that Promoted times icon missing, also on the selected character's equipment, the gear bonus is grayed out.
I will try to add some photos. Luckily i did a photo of my full list of characters when i logged in and sent to a friend that we can jam again. But the next day they were gone. So the first picture is showing all the characters available, the next picture will be the current state.
Ventilata
3 years ago
One more photo to add 🙂
EA_Shepard
Community Manager
3 years ago
@Ventilata Okay yeah thank you. That sounds like a desync in the account itself and not the console since you can see the other data. Can you log in to this site here and choose the platform if you see it, reset the EA password, and then follow the steps on the site to sync up the account again?
Ventilata
3 years ago
@EA_ShepardHello again. Thank you for the provided solution. Unfortunately it did not help. I will write down what i did. Maybe i misunderstood a step that was required to do.
1. I logged normally to the N7 headquarters page. I had my credentials stored so it automatically logged me in.
2. I logged off
3. Clicked again to log in, selected, i forgot my password, i got the code, i wrote it to the login page, changed the password and logged in.
4. Went to the N7 HQ page, selected Support and on the bottom of the page was a clickable link to resync the account for the
Galactic Readiness Map.
5. I got a msg on the page saying: Your EA Account profiles were updated and if found new profiles were linked. Look below for links to view your Mass Effect 3 multiplayer data.
6. I started the game, but i still can't see the characters.

7. i did again reset my password
8. manually changed it in the EA account
9. when loggin in to the N7 HQ i clicked on the Xbox icon, allowed the connection to my xbox live
9. clicked again on the link as on step 4
10. started again the game, still the same results.

Is there anything else i can try to do ? For example unlink my xbox live account in the EA account page ? I just want to be sure not to loose my progress in the game so i rather ask before clicking on something 🙂
Thank you in advance
DoctorDAM
New Ace
3 years ago
@EA_Shepard,
I don't think it is a sync'ing issue. It is just that the DLC are not being seen by his current XBOX One. This is exactly what it looks/behaves like when the DLC is not installed. It doesn't show any of the non-original characters, it doesn't show the bonus gear slot (which was introduced with the first DLC). None of the challenges can be progressed (since they came with Retaliation DLC), but that doesn't erase the already existing progress (which can be seen in N7HQ). So all that stuff is "sync'd", it's just that his XBOX one install does not see the DLC as being installed.
At least that's my read.
EA_Shepard
Community Manager
3 years ago
@DoctorDAM It may not be a sync issue but the main issue is that there isn't a way for us to force that info to show on your end. You can wipe the game from the One, and do a handful of steps for the console, but it will be a trial and error with steps. If it is only that one console, then it could be mismatched data, or a bad install or corrupted files. Unlike a PC, console can only have so many reasons or steps you can do.
Ventilata
3 years ago
@EA_Shepard Hello.
I tried to uninstall the game and the DLCs. This same thing happened on my newest series X, also on the old One S and now on a older One X. It's always the same problem. One day i am able to play, to see all the installed content.. then on the next day all the stuff is gone, even i still see it installed. It started when i installed and played the new Legendary Edition. What else can i try to do pls ?
EA_Shepard
Community Manager
3 years ago
@Ventilata So this is now happening on multiple different Xbox consoles?
Ventilata
3 years ago
@EA_Shepard Yes, it started about in april 2022 after the Legendary Edition installation on Series X, then on One S and finally now on One X that i haven't used since the Series X, and it is always the same. I have all the dlcs installed, i can play with all characters, after powering down the console for the night they are not visible anymore the next day i would like to play.