My game opens to a black screen and then instantly goes to white and then windows says the app isn't responding. I've repaired it and cleared my cache and it still doesn't work
Hey all,
We were able to replicate this issue and resolve it by disabling the EA app in-game overlay via
EA app -> Settings -> Applications -> In-Game Overlay
Please let me know if that resolves the issue for you as well.
SAME!!!!
Same here!!!
Community ManagerHeya ugwnicole, littletashibear, and ASimWen
Could you also let us know where you purchased MySims (Steam, EA app, EPIC Games Store)? Does this persist if you temporarily disable any antivirus/malware software you may be using?
Thanks!
I purchased through the EA app, and yes it does.
I won the code in a giveaway from an EA partner. And yes it does
Community ManagerThanks so much! If you can recall, does the game screen go white after you click, or will it happen if you let the game start without touching the mouse and keyboard at all?
Bonus points if you can get me a video I can share with the team :)
Good morning,
After some extensive research last night, we were able to rectify this problem with graphics and processor driver updates. You can self automate this process using the following websites:
AMD: https://www.amd.com/en/support/download/drivers.html
Intel: https://www.intel.com/content/www/us/en/support/detect.html
I hope these updates are able to help some of you get back into the game.
Yes it goes white after I click! If I don't click, the game just doesn't pop up or the screen stays black. Unfortunately updating my drivers didn't work to fix it. Here's a video https://youtu.be/pzF2SlfjRZg
Through the EA app, and yes it does
It goes white after I click. Then I get a window saying the program quit responding...do I want to close the game or wait for it to respond. I close it down.
