Product: NBA Live MobilePlatform:Android PhoneSummarize your bug After the latest update (12-03-2020) the game crashes while loading.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Try to load the game on Xiaomi Redmi Note 5.What happens when the bug occurs? Throws you back to the homescreen of the device.What do you expect to see? The homescreen of the game. I've tried all basic troubleshooting. Fix it asap.|EA_Blueberry: Added text to post title to improve search results and visibility

After the latest update (12/03/2020) the game crashes every time while loading and throws you to the homescreen of the device.

Hey, @ANTITEXNH Received a heads up from a Answers HQ Champion here about this when I got on my shift this morning and it looks like the NBA Live Mobile team is also aware, so it's being looked into!Thank you for letting us know here and we'll update this thread as soon as we find out more details. We apologize for any confusion and appreciate your patience in the meantime.

@ANTITEXNH Same problem with iPhone. Since last update it won’t load. It worked for 15mins yesterday after I reported it and I brought the new featured items and now again it’s not loading to home page. Just the EA logo and then cut off.

If you are experiencing crashes at login, please DIRECT MESSAGE ME the information below so we can pass it over to the NBA LIve Mobile team. NBA Live User ID (This is located in-game under Settings>Top right corner. It's the number, not the team name. DO NOT POST PUBLICLY.) Device type (ex: iPhone10, Samsung S20)

@EA_Blueberry TheStarsVGALAXY J2 CORE

Game crashes and not accessible since latest update (12/3/20)

27 Replies

ANTITEXNH
Hero
5 years ago
After the latest update (12/03/2020) the game crashes every time while loading and throws you to the homescreen of the device.
EA_Blueberry
Community Manager
5 years ago
Hey, @ANTITEXNH

Received a heads up from a Answers HQ Champion here about this when I got on my shift this morning and it looks like the NBA Live Mobile team is also aware, so it's being looked into!

Thank you for letting us know here and we'll update this thread as soon as we find out more details. We apologize for any confusion and appreciate your patience in the meantime.
EA_Blueberry
Community Manager
5 years ago
If you are experiencing crashes at login, please DIRECT MESSAGE ME the information below so we can pass it over to the NBA LIve Mobile team.

NBA Live User ID (This is located in-game under Settings>Top right corner. It's the number, not the team name. DO NOT POST PUBLICLY.)

Device type (ex: iPhone10, Samsung S20)
camisa15dosesc
5 years ago
@EA_Blueberry TheStarsV
GALAXY J2 CORE
ExtraBreezy
5 years ago
How do I DM you there’s no dm button on your page
TheScholarAM
5 years ago
@ExtraBreezy Wait for a while, comment something here and there or make a post, it's done to avoid spam bots.
oganunoby3
5 years ago
@ANTITEXNH The exact same thing happens to me
DirtyBastxrd
Rising Rookie
5 years ago
@EA_Blueberry how i'm suposse to do that if the game doesn't start so i can see my player ID?
TheScholarAM
5 years ago
@DirtyBastxrd Good question I was wondering the same 💀
I have my uid screenshotted tho, so maybe some people would too
DirtyBastxrd
Rising Rookie
5 years ago
@TheScholarAM Yeah think the same before i post that and then started looking on all my screenshots, sadly my ID doesn't appear on any of them, need to wait
If you can tell when your problem is solved i will thank you