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iamk0li's avatar
iamk0li
6 years ago

Game does not proceed after someone dropped the ball

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug Sometimes the players drop the ball and then no one can pick it up . It just keeps lying over there and the game does not proceed . If you close the game then you lose all your progress . Happened twice with me
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Play a 5v5 game and it might happen
What happens when the bug occurs? The game gets stuck at the point as no one is able to pick the ball . And then helplessly you have to forfeit and bear the loss .
What do you expect to see? That this issue is fixed and give me back my 16000 fans and rewards that were lost when this happened to me

‌

  • Sometimes the players drop the ball and then no one can pick it up . It just keeps lying over there and the game does not proceed . If you close the game then you lose all your progress . Happened twice with me
  • give me back my 16000 fans and rewards that were lost when this happened to me

3 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @iamk0li 


    Thanks for the bug report! I'm having some trouble finding reports from others experiencing this, so hopefully we can fix it through some basic mobile troubleshooting. If not, at least we can confirm that didn't work so the team can be aware of it.

    Can you try deleting the app and re-download it again? If you synced up to your account to Facebook/Apple/Google your progress will be preserved when you re-install.

    We have some additional steps below that can help with in-game issues, too.

    Android Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

    Thanks for giving us a heads up and keep us updated!

  • iamk0li's avatar
    iamk0li
    6 years ago
    @EA_Blueberry Hey the same thing happened to me once again . It is so frustrating i had to force close the game when only 24 seconds were remaining and i was goanna win the match but lost my 8000 fans and stamina too . This is so frustrating.

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