Stuck on black Ea loading screen NBA teams

Product: NBA Live Mobile
Platform:Apple iPhone
Summarize your bug I’m playing season 2natch 14 and I lost connection, haven’t been able to play again since then, it just keeps loading after Line ups
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try playing seasons
What happens when the bug occurs? It just keeps loading
What do you expect to see? Warming up and no game

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Please get back to me soon

I have the same problem, what should I do?

@boolayc 

Hey there. I know this is a little late but want to make sure you can get into the game. Do these steps help?

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

@Damrexy 

Merged your post here. Do you still need help? Let me know if these steps don't work.

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

Nothing is working it's still stuck on the EA Loading screen NBA teams

@boolayc 

Have you deleted the app and re-installed it? 

As long as you synced up with Facebook or Google Play your progress will be saved.

In our Madden Mobile forum a player wasn't able to get into the game until they turned their sleep mode timer off on their phone. Do you have a timer setting you recently changed? 

I have deleted the app and installed it many times it still gets stuck and I login with my Facebook account and I don't have a sleep time change thing

@boolayc 

Have you tried going to your FB app on your device and under settings removed NBA LIVE MOBILE? You won't lose progress, but it does remove the connection forcing you to login again. Can you let me know if that works?

I tried and it got passed the black screen then on the loading screen it was stuck on stretching I waited 5min to see if it would load and it didn't load then I cleared the game Data and Force stop it then went back to the game and now it's stuck on The NBA logo Black screen again

@boolayc 

Do you have plenty of free space on your device?