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Ahmed438's avatar
Ahmed438
2 years ago
Solved

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  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @Ahmed438 

    To confirm if you have purchased it from another retailer I would recommend speaking to them for assistance. If you were given a code that does not have the language you need to play in we would be unable to change that at our support. 

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Ahmed438, To confirm you redeemed the product code in the EA app, and when installed via the client you only have English? 

  • Ahmed438's avatar
    Ahmed438
    2 years ago

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    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      Hey @Ahmed438 

      Thanks for the additional information! To confirm we are unable to access or make changes to your account here on the forums. 

      If you redeemed a code for NFS Undercover, once redeemed you will be shown the available languages during the install process. 

      If you do not see Japanese then it would not be available. To confirm where did you purchase the code from?

      • Ahmed438's avatar
        Ahmed438
        2 years ago

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