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Xiaothing11's avatar
Xiaothing11
19 days ago
Solved

account hacked

Hi, my EA account was hacked by someone else and my email was changed by the person who hacked my account. Can you provide a solution?

that is a ss of my account which has changed email

Ea ID : KyooZhen

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi @Xiaothing11,

    So sorry to hear about your account! While we aren't able to help with compromised accounts here on the forums, the live support team can help you re-secure your account and update the account information. Click on this link, scroll down to Still need help, and select Chat with us to start a new case with them

    These links will share more information

    - EA_Lanna

  • Xiaothing11's avatar
    Xiaothing11
    19 days ago
    @EA_Lanna Sorry my English is not good, a few weeks ago I made a report but there was no reply so can you confirm that my report can be replied?
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    19 days ago
    Hi @Xiaothing11,

    No, I wouldn't be able to confirm that for you.

    If you're waiting for a reply, it'd be best to monitor your email inbox as that's where their response will come through.

    If it's been a few days, however, follow the steps I shared above to contact them again - this time through Chat instead of email. Choosing the chat option will allow you to talk to the support team live in real-time.

    - EA_Lanna
  • Fan_Haroan's avatar
    Fan_Haroan
    New Novice
    4 days ago

    Friend, have you solved your problem? The problem I encountered is exactly the same as yours, but since I am in China, I have been unable to effectively communicate with EA's customer service. My EA account was stolen two years ago and has not been recovered to this day😭

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