Forum Discussion

Xiaothing11's avatar
Xiaothing11
3 months ago
Solved

account hacked

Hi, my EA account was hacked by someone else and my email was changed by the person who hacked my account. Can you provide a solution?

that is a ss of my account which has changed email

Ea ID : KyooZhen

5 Replies

Sort By
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi @Xiaothing11,

    So sorry to hear about your account! While we aren't able to help with compromised accounts here on the forums, the live support team can help you re-secure your account and update the account information. Click on this link, scroll down to Still need help, and select Chat with us to start a new case with them

    These links will share more information

    - EA_Lanna

  • Xiaothing11's avatar
    Xiaothing11
    3 months ago
    @EA_Lanna Sorry my English is not good, a few weeks ago I made a report but there was no reply so can you confirm that my report can be replied?
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago
    Hi @Xiaothing11,

    No, I wouldn't be able to confirm that for you.

    If you're waiting for a reply, it'd be best to monitor your email inbox as that's where their response will come through.

    If it's been a few days, however, follow the steps I shared above to contact them again - this time through Chat instead of email. Choosing the chat option will allow you to talk to the support team live in real-time.

    - EA_Lanna
  • Fan_Haroan's avatar
    Fan_Haroan
    Rising Novice
    3 months ago

    Friend, have you solved your problem? The problem I encountered is exactly the same as yours, but since I am in China, I have been unable to effectively communicate with EA's customer service. My EA account was stolen two years ago and has not been recovered to this day😭

  • mostnonchalant's avatar
    mostnonchalant
    Seasoned Newcomer
    9 days ago

    Can i get some help from support since my account is bugged and i can no longer contact support.

About NEED FOR SPEED™ Franchise Discussion

Have you played any other Need for Speed games in the franchise? Tell us about your experience on the community forum.29,990 PostsLatest Activity: 2 hours ago