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fdfe34d810968d9's avatar
fdfe34d810968d9
2 years ago
Solved

Anyone having issues with unauthorized purchases?

Is anyone having issues with unauthorized purchases? Twice now I've had purchases that I didn't make on Need for Speed No Limits No Limits mobile app.
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @fdfe34d810968d98 

    If you believe someone may have access to your Apple account, I would first recommend getting in touch with Apple support for assistance with securing your account. 

    In addition, you may want to reach out to our support to see what other steps may be available. 

     

    How to use EA Help

     

    Cheers!

     

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @fdfe34d810968d98 

If you believe someone may have access to your Apple account, I would first recommend getting in touch with Apple support for assistance with securing your account. 

In addition, you may want to reach out to our support to see what other steps may be available. 

 

How to use EA Help

 

Cheers!

 

fdfe34d810968d9's avatar
fdfe34d810968d9
2 years ago

I immediately changed my Apple password once I saw the charge, I removed my credit card connected to my Apple account and then reported the fraud to my credit card company.

I spoke with customer service at EA Games and told them what happened. The rep said she would send my info over to the department that handles security.

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