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Sbrosseau14's avatar
11 years ago
Solved

Connection lost

Waited for 5 days after i purchased the game on playstation store, because of the connection lost then could finally play it for 43 min then connection lost again !! Can't get a refound from psn because its not there fault so can you please help me with that !!

8 Replies

  • Yeah may be time to ask for refund. No word on any update to fix our issues. No eta. No nothing on twitter. Only telling people who can play how cool they're cars are. We need a update ea. I think a lot of angry customers deserve a answer and eta on your fix
  • Sbrosseau14's avatar
    Sbrosseau14
    11 years ago
    I did those test, and still not working, i can play all my other games online except for need for speed, and this is the only game that I have downloaded directly from psn instead of buying it
  • Cjonez1993's avatar
    Cjonez1993
    11 years ago
    All my games bought through psn. Bf4 works just fine. Ea servers... but nfs wont. I have 2 ps4s and it's not working. My isp is over 150mb down around 40 up. Proven even on wireless getting that on 5ghz band.
  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    11 years ago

    @Cjonez1993 @Sbrosseau14, I merged both posts as we were talking about the same subject.

    If you are having trouble port forwarding on multiple consoles, you could have a look at this thread:

    http://answers.ea.com/t5/Technical-Issues/FIX-FOR-PLAYERS-IN-ONTARIO-USING-ROGERS-OR-TO-WHOM-IT-MAY/m-p/4931476#U4931476

    Sometimes port forwarding is needed, sometimes it isn't. Because for the both of you it doesn't seem to work, I would advise trying to play with your UPNP settings. I have seen this solve such issues in the past. If you are having further issues with multiple consoles on the same network, I would also advise some extra Google searches. For example, I found users talking about this on the Playstation forums--different games, same issue:

    http://community.us.playstation.com/t5/PlayStation-Network-Support/MULTIPLE-PLAYSTATION-4-s-ONE-NETWORK-NEEDS-FIXED-ASAP-Confirmed/td-p/44774137

    Please do let me know if you have any further questions.

    --Tom

  • Cjonez1993's avatar
    Cjonez1993
    11 years ago
    So I tried a new setup. According to the info you sent me to that page. I read it. One idea that I haven't tried is leaving upnp on. And put a ps4 in dmz mode which is pretty unsafe. Regardless I want to play your Game so I did it. I got through one mission. Then bam both of us disconnected. Is this still being investigated by ea for a server side fix or is this all customer end related as a guess? I've tried just about everything besides throwing my gaming setup across the room and try to knock something loose. My isp doesn't provide a 2nd ip which I was willing to pay for even though I don't have to do any of this on any game! Isn't gta 5 online like nfs? But more going on? And we do not have a problem. Please tell me it's not me and you are working on a solution and a eta?
  • I'm sorry for my anger. I just spent money on a game I cannot enjoy and say good things about yet. I do apologize for my attitude but you have to see my frustration. Over 10 years I've been a Playstation fan. Ea has been a huge part of my life. Bf 1942 battlefield 2 battlefield 3 battlefield 4 (2 copy ps4 and ps3 ) hardline. Nfs underground. Nfs underground 2 nfs pro street. I mean I've been a dedicated ea customer and I have never had problems like this before. Sure bf4 had its issues to start but constantly everyone was hearing about fixes and how things were gonna get better. We all stood by to watch it grow and become great. I've been playing games all night with my family and no issues to be known until nfs gets a retry and pray that it works which it doesnt. Thanks again.

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