Forum Discussion

lcemman's avatar
6 years ago

Crash Dump file for black screen

Hi support,

As many peoples, I've the game don't launch.

A black screen appears and after 10 sec, it returns to the Origin app.

I want to join my crash dump file but the upload says that the file extension is not supported...

How can I provide you that file?

5 Replies

  • Playing the digital deluxe version on a Xbox One X and I cannot complete the night race "Ultra Sharp" due to hard crashing(10 secs in). I have re-downloaded the game and tried both my internal and external drive, and it still crashes. The other day and night races seem to not crash (for now). I have only played for about 20mins and already hit with hard crashes. When will this be fixed? In the meantime, I will looking into possibly getting a refund, this is a shame.

  • NFS Heat crashes during the game!!!

    more than 20 Times the game crashes!!!

    my game keeps freezing for 2-3 seconds and then crashed!!!

    It's super very annoying!!!

    I tried to Verified game files and fix the problem!!!

    I tried setting the game on Low setting!!!

    It's crashed again and againnnnnnnnnnnnnnn

    I playing online mode with my friends for fun and then the game crashed!!!

    I'm very Disappointed TwT

    OMG!!! Please EA NFS TEAM FIX IT!!!

    [PC STATS]

    CPU : CORE i7-7700 @3.60GHz

    GPU : NIVIDIA GeForce GTX 1070

    RAM : 16.0 GB

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @lcemman 

    Thanks.

    Go to the Origin menu, Application Settings, diagnostics, choose the appropriate option to the right of Origin crash reporting.

  • lcemman's avatar
    lcemman
    6 years ago

    @EA_Barry,

    All options are actived, hope the game crash dump is well send and help to solve the problem.

    Thanks

    Kind regards

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