Solved
CRED CARD
I had an error in the payment of this game with the credit card from the application on the computer. Mistakenly purchase or activate the game from another card charging that it was not mine, but an...
- Approved
You need to contact customer support for this
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
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