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KayEnGiAitchTee's avatar
KayEnGiAitchTee
8 years ago

DirectX Error

 

Edit: After 4 weeks I still cant run it, tried everything. Basically Wasted 60 euro buying this, especially since I can no longer refund because of the * return policy...

Hi, I've bought NFS Payback today and tried running it but mid-start-up it gives me a DirectX Error that I can't even read.

Edit: error message is: DirectX function "device -> CreateTexture2D (&texDesc,desc.subResourceCount != 0 ?reinterpret_cast<const D3D11_SUBRESOURCE_DATE*>(desc.sub.ResourceDate) : 0, &texture->m_texture2d)" failed with DXGI_ERROR_DEVICE_REMOVED ("The video card has been physically removed from the system, or a driver upgrade for the video card has occured. ") GPU: "",Driver:38813. This error is usually cause by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card with at least 512MB.

So far I have tried:

  • Reinstalling DirectX
  • Clean boot
  • Reinstalling Graphic Drivers and rebooting
  • Trying to run the game in windowed, which didn't gave me the error but instead stopped loading where i'd usually get the error.
  • As far as I know, nothing is overclocked.
  • I checked the integrity of my windows updates/files
  • Trying to alter the settings through both nvidia geforce and the actual game-files themselves (making it run in windowed mode)
  • Closing the in-game origin overlay
  • Closing the nvidia overlay
  • Clean boot with everything (except the microsoft services) turned off, as well as my programs that launch on start.
  • Reinstalling the game on a HDD with more space
  • Reinstalling it on my SSD
  • Verifying/Repairing game files
  • Reinstalling/Repairing the VisualC++ files and directx.
  • Installed the windows Media Feature Packs
  • Trying older version of video drivers
  • Making sure software is up to date
  • Playing with one screen
  • Connected screen with HDMI cable

Edit: Also found it my CPU usage goes to 95% during launch up until the point I get that error.

Edit #2: CPU actually goes up to 99% before it stops loading. 

Edit #3: Actually found the directx error this time

My dxdiag info:

Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Model: TUF X299 MARK 2
BIOS: 0502
Processor: Intel(R) Core(TM) i9-7900X CPU @ 3.30GHz (20 CPUs), ~3.3GHz
Memory: 32768MB RAM
Available OS Memory: 32446MB RAM
DirectX Version: DirectX 12
Card name: NVIDIA TITAN Xp

Thanks in advance.

Cubalika

89 Replies

  • zhangjeffrey1's avatar
    zhangjeffrey1
    8 years ago

    As I can tell from all the posts on this forum so far, all the high end 10 series cards are having this issue, I have seen people with TITAN XP and 1080Ti all experiencing this issue, I am having this issue as well and I have a i7-8700K+GTX 1080, the only way to solve this for now is to play at preset high setting

  • KayEnGiAitchTee's avatar
    KayEnGiAitchTee
    8 years ago

    I couldn't even try that if I wanted to, I'm getting that error a good 10 seconds after launch, before I reach the main menu.

  • zhangjeffrey1's avatar
    zhangjeffrey1
    8 years ago

    Try click elsewhere when launch the game, that you will get a small window on the top left and the game wont crash so fast, but this you will need a controller, using a keyboard it wont let you type anything in

  • KayEnGiAitchTee's avatar
    KayEnGiAitchTee
    8 years ago

    It doesn't give me the error now but it stops loading at the point where I'd normally get the error. So it still crashed but it didn't show the error this time around.

  • zhangjeffrey1's avatar
    zhangjeffrey1
    8 years ago

    Then try use NVIDIA Experience to adjust your in game graphics setting to high preset

  • KayEnGiAitchTee's avatar
    KayEnGiAitchTee
    8 years ago

    Already tried that, sadly none of the changes I make with Nvdia seem to actually change things

  • zhangjeffrey1's avatar
    zhangjeffrey1
    8 years ago

    Did you close the origin in-game, its in the origin application setting

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @KayEnGiAitchTee

    Your machine may be defaulting to your Intel video processing on your CPU rather than your nvidia GPU.

    1. Open the nvidia Control Panel
    2. Click Manage 3D settings
    3. Click the Program Settings tab
    4. Click the Add button
    5. Select the game from the list or click browse and navigate to C:\Program Files (x86)\Origin Games\Need for Speed Payback\NeedForSpeedPayback.exe
    6. Select NeedForSpeedPayback.exe and then Open
    7. Customise individual settings if you like
    8. Exit nvidia control panel and try playing.

    Please try this and let us know your results. Thanks.

  • KayEnGiAitchTee's avatar
    KayEnGiAitchTee
    8 years ago

    @EA_Barry 

    Sadly that didn't work either however, i found the error.

    error message is: DirectX function "device -> CreateTexture2D (&texDesc,desc.subResourceCount != 0 ?reinterpret_cast<const D3D11_SUBRESOURCE_DATE*>(desc.sub.ResourceDate) : 0, &texture->m_texture2d)" failed with DXGI_ERROR_DEVICE_REMOVED ("The video card has been physically removed from the system, or a driver upgrade for the video card has occured. ") GPU: "",Driver:38813. This error is usually cause by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card with at least 512MB.

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