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Anonymous
10 years ago
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Ea account trusted Xbox

I have bought a new Xbox after I sold my previous one and now when I go to play online with ea games like Fifa 16 it asks to prove it is a TRUSTED XBOX ONE CONSOLE by sending a six-digit code to my mo...
  • EA_Barry's avatar
    EA_Barry
    10 years ago

    @seanerz98

    If you lose your phone, the authenticator app fails, or you cannot access your email address, backup codes are the only way to sign in to your EA Account from a new device. You can view and renew these codes from the My Account: Security page.

    1. From EA Help, click Accounts, then Account Security.
    2. If you need to, log in to your EA Account to open the My Account: Security page.
    3. Click View next to Backup Codes.
    4. You will see a list of backup codes. Keep this list in a safe, accessible place.
    5. If you play FIFA, you can select Request a new code after logging in to FIFA Ultimate Team.

    If you have lost your phone or you cannot access your email address and you do not have backup codes, please Contact Us and select the Manage my account and Can’t log in topics for assistance.

    http://help.ea.com/en/article/origin-login-verification-information/

    You can use the steps detailed in the following article to change your name, username/ID, email address, or date of birth: http://help.ea.com/en/article/how-to-change-your-origin-id/

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
10 years ago

@seanerz98

If you lose your phone, the authenticator app fails, or you cannot access your email address, backup codes are the only way to sign in to your EA Account from a new device. You can view and renew these codes from the My Account: Security page.

  1. From EA Help, click Accounts, then Account Security.
  2. If you need to, log in to your EA Account to open the My Account: Security page.
  3. Click View next to Backup Codes.
  4. You will see a list of backup codes. Keep this list in a safe, accessible place.
  5. If you play FIFA, you can select Request a new code after logging in to FIFA Ultimate Team.

If you have lost your phone or you cannot access your email address and you do not have backup codes, please Contact Us and select the Manage my account and Can’t log in topics for assistance.

http://help.ea.com/en/article/origin-login-verification-information/

You can use the steps detailed in the following article to change your name, username/ID, email address, or date of birth: http://help.ea.com/en/article/how-to-change-your-origin-id/

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