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Anonymous's avatar
Anonymous
7 years ago
Solved

family member unable to connect to ea servers on xbox

Hi there, Regarding all games on Xbox with Live Gold and Game Pass. My son who is 12 years old is added as a family member under my account although he has his own email address with Outlook to make...
  • EA_Blueberry's avatar
    EA_Blueberry
    7 years ago

    Hey @KidZombieTrain

    It sounds like your son has an underage account or will need some specific privileges adjusted for his account from the Xbox side.

    We have more information about this here

    For any help making account changes to your EA account, please contact our Live-Support team here

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Hey @KidZombieTrain

It sounds like your son has an underage account or will need some specific privileges adjusted for his account from the Xbox side.

We have more information about this here

For any help making account changes to your EA account, please contact our Live-Support team here

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