Game doesn't download nor am I able to add it to my collection

Hey @Pastel_Diogo To check do you have more room left on the HDD than is needed for the game? also to check to you have any anti-virus software running that may be interfering with NFS HPR?

Hello!

Thanks for the reply. To answer your questions:

I have far more than enough room to download and install the game, I have installed bigger games than HPR since I created this thread. 

And the Anti-Virus likely wasn't an issue as I was able to finally download Hot Pursuit Remastered, however it was through Origin, by searching for a setup file, installing it and playing through there.

Just like how I couldn't even start Burnout Paradise Remastered after successfully downloading it, but I was able to on Origin. Both kind of issues that, while looking for a fix, seem like a lot of people have complained previously.

It seems like this was a very serious issue from the EA App itself.

Hopefully this still isn't around when Origin's services go for good.

did you find a fix? i can't load the game either

I had a similar issue and documented it. This is what I did

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/quot-There-s-a-problem-with-your-download-quot-My-account-can-t/m-p/12795674/highlight/true#M32472



Bug:

I was unable to download Battlefield 1 on my EA account due to a persistent "There's a problem with your download" error. I have an EA Play membership and it includes Battlefield 1. The issue was not present when another account is logged into the EA App. This issue occurs with any computer I logged into with my account.

Solution:

1. Fully cancel EA Play membership subscription and either:
   
   
   • Wait until your remaining membership expires
     
     Or
     
     
   • Remove EA Play membership access before paid through date (An EA Help representative action is the only way I know how)
     
     Note: Optimally one would receive a refund for the month they would be cancelling, but it may prove difficult.

1. Confirm the absence of an EA Play membership by clearing cache and/or logging out then logging back into the EA App.
   
   Note: If removing EA Play access before paid through date, wait until you have confirmed its absence before disconnecting with the EA Help representative 
   
   
2. Purchase EA Play membership subscription and restart EA App.
   
   Note: At the time of this post the first month of a new EA Play membership subscription is $0.99.
   
   
3. Download game and play as normal.

Hey there!

 I understand the frustration you're experiencing with downloading NFS Hot Pursuit Remastered. It sounds like you've encountered a persistent issue, and I can imagine how that might be a bit frustrating.

Firstly, have you checked your internet connection to ensure it's stable? Sometimes, a fluctuating or weak connection can cause download problems. It might be worth restarting your router or trying a different network if possible.

If the issue persists, let's try a few troubleshooting steps. Clearing your console's cache or restarting the system might help. Additionally, make sure your EA Play subscription is active and that there are no issues with your account.

Now, relating to your mention of minecraft 1.20.50.21 download,it seems like you might be encountering a similar issue with a different game. If you're facing problems with downloading Minecraft version 1.20.50.21, the troubleshooting steps could be somewhat similar. Ensure a stable internet connection, restart your device, and check for any updates or server issues related to Minecraft.

If these suggestions don't resolve the problem, reaching out to EA Support or the Minecraft support team could be your best bet. They can provide more personalized assistance and investigate any potential account or server issues.

Hang in there! I hope you get to enjoy your games without any hiccups soon. If you have any more details or questions, feel free to share, and we'll do our best to help!