High heat rewards

Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug Can’t collect high heat rewards! HELP!
What car were you using? Lamborghini aventador SVJ coupe ‘19
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played? High heat 5 race
Was it a day or a night event? Night Event
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can’t collect high heat parts
What happens when the bug occurs? High heat rewards shows under my character but no parts!
What do you expect to see? MY PARTS!

‌

I can’t attach a picture but it only says “high heat rewards” under my characters feet, nothing else shows. I am lvl 50 too