When I try to play online in need for speed heat, I get a message that says "this account is invalid. Please visit EA.com for more information." When I go to the website and try to log in using my PSN account, I get an "account ineligible" message.
Community ManagerTry resetting your EA Account password. This will help in most cases.
If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times and too fast.
Contact us for help if you’re still having trouble.
Related Help article: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/
Thanks.
The Email for this account is the same as my PSN account, but they are not linked. I've changed the password for both, and that didn't help. This is the only EA account I have. Is their a way to link it to my PSN account?
Whenever I try to play it says invalid account then says go to ea help support and idk what to do
Community AdminHi, if this happens, your EA account that's linked to your console account will be in a state where it needs to have its password changed.
For most people, they'll have a single EA account and can just reset the password.
However some folks might have another (usually older) EA account tied to their current console account.
To find the EA account in question please go to help.ea.com and log in there using the your console's login option.
That should put you on the right account, and you can reset the password: https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/
You can also check the Update Your Information page, if you're unsure of the email address in question.
The email sign in for nfs heat is not working it freezes on create or enter the ea account email I select next and it freezes on that page and doesn’t load I get an email saying enter this code but it never loads the security code page I haven’t had this problem with anything else just the sign in for nfs heat
