Forum Discussion

3 years ago

Solved

Is the refund system a myth?

I requested a refund within the first hour of buying this game. I uninstalled the game, so no more time was added. This was last wednesday (28th November). It's the first time I requested a refund on this platform and was just wondering if EA ignores these requests? I have my reasons for requesting the refund that goes beyond the small amount of money spent on this game, but since I requested it within the 24 hours of starting I would have thought it would be automatic. I've had no email response since Origin accepted the request and put it to pending but the game, whilst not installed, still offers me the download.

Is this normal on Origin?

nfs heat

EA_Barry
3 years ago
@reb1rth123

Check the following link for info on Returns & Cancellations:

https://help.ea.com/en-us/help/account/returns-and-cancellations/

Thanks.

2 Replies

EA_Barry
Community Manager
3 years ago
@reb1rth123

Check the following link for info on Returns & Cancellations:

https://help.ea.com/en-us/help/account/returns-and-cancellations/

Thanks.
reb1rth123
3 years ago
Well, everything was in order until I checked the eligible game list. I was under the impression that Origin had a refund option for all content sold. I'm guessing NFS games aren't eligible for a refund if brought through Origin. Silly me, I thought Origin was a reputable platform that offered refunds, and went directly to Origin to try this title to avoid being double DRM'd. I'll put it down to experience. The game is just so bad that I will never install it again, so is a total loss. Thankfully not a big loss due to the sale price.
Thanks for letting me know, Barry.