Item System Synchronization Failed
Played the game all of last night and it worked perfectly, launched it today and started a race and I couldn't buy anything from the store. Relaunched the game and now it's just giving me an error th...
Forum Discussion
Sounds like what I ran into but I got a 0003080F error.
TL;DR: Nothing on player's end is causing this. EA has an issue with their servers so NFS Heat is unplayable until they fix their end. I've included the transcript below.
WARNING: I pushed trying to play solo anyway and currently my inventory is wiped out. Don't know if this is fixable but I might have lost everything. If you can't connect to online play, don't try to push Solo like I did.
EA Rep(10/2/2022, 9:04:38 AM): Thank you for contacting EA HELP, my name is EA Rep, may I start with your first name please?
Tae (10/2/2022, 9:04:50 AM): Tae
Tae (10/2/2022, 9:05:23 AM): Thanks for picking up my ticket so fast
EA Rep(10/2/2022, 9:06:06 AM): Hey Tae, nice to meet you!
I hope you are doing good ,How may I help you today?
EA Rep(10/2/2022, 9:06:19 AM): I apologize for the long time wait .\
Tae (10/2/2022, 9:07:54 AM): No worries, system said 89 minutes but you got me in 10, which is great! So been some kind of desync on Need For Speed Heat I think? Started with playing offline I couldn't buy a new car from the dealership. Have 3/6 slots empty in my garage. Tried rebooting the whole system, saving progress in the garage between each race. Now trying to play online I can't connect to the server. Got error code 0003080F and instructions to contact EA support
EA Rep(10/2/2022, 9:11:12 AM): I can see that you are facing issue with playing NFS , I will surely check the options for you and will help you with the best possible information.
Tae (10/2/2022, 9:11:19 AM): rgr
EA Rep(10/2/2022, 9:11:25 AM): Please allow me a minute to have words with my team regarding this issue .
Tae(10/2/2022, 9:11:30 AM): Sure thing
Tae (10/2/2022, 9:11:56 AM): If the server's out, that's fine. Just want to make sure I've tried everything from my end that I can.
EA Rep(10/2/2022, 9:13:24 AM): Please do not worry my team is still checking.
EA Rep(10/2/2022, 9:13:26 AM): Meanwhile, checking the details on the issue, may I ask how was your day today ?
Tae(10/2/2022, 9:14:17 AM): Not bad. If this is the worst that happens, I'm having a good day.
EA Rep(10/2/2022, 9:15:12 AM): It will be resolve there is nothing to worry .
Tae(10/2/2022, 9:16:52 AM): Hopefully, but sometimes stuff happens
EA Rep(10/2/2022, 9:18:02 AM): I have just consulted with my concerned team regarding your issue. Please first of all, accept my apology for the inconvenience caused. I would like to inform you that there is some technical difficulties going on and there are many players facing this issue.
Tae(10/2/2022, 9:18:39 AM): Something on the server side then?
Tae(10/2/2022, 9:18:54 AM): Does this prevent offline play then?
EA Rep(10/2/2022, 9:19:26 AM): You would be glad to know that everything is fine and no need to worry about it. For you only, I have reported this issue to our concerned team and as per them, other players are also facing the same issue and our team is working hard to fix this issue as soon as possible. They will investigate for you. So please do not worry, please wait for sometime .
EA Rep(10/2/2022, 9:19:45 AM): Yes it is a known issue right now .
Tae(10/2/2022, 9:19:57 AM): So it prevents offline play?
EA Rep(10/2/2022, 9:21:28 AM): Please try to play
Tae(10/2/2022, 9:22:23 AM): Yeah I can try, but there seems to be some need for the inventory to synch to a server. Do they know if that's functional or if it's unable to save solo progress?
EA Rep(10/2/2022, 9:23:57 AM): I would suggest you to wait for sometime so that you can play it without any technical error .
Tae(10/2/2022, 9:24:07 AM): Sounds like a plan then. Thanks!
did you fix the problem ?
I am getting the same error
@TwittyliCrop Nothing really. It's broken, they don't know how long it'll be. I don't think there's a lot of information being given to the chat agents because they're repeating a lot of the same things and not giving out useful information. That twitter feed is dead since 2021. Nothing's updating there.
Transcript
EA Agent(10/2/2022, 2:29:52 PM): Thank you for contacting EA HELP, my name is EA Agent, may I start with your first name please?
(10/2/2022, 2:30:16 PM): Tae
EA Agent(10/2/2022, 2:30:58 PM): Hi Tae, I hope you are doing well.
EA Agent(10/2/2022, 2:30:58 PM): How may I help you today?
(10/2/2022, 2:31:54 PM): Website shows the server is up & good. My friends are reporting they can get online just fine. I'm getting a 00308F error and now it looks like the game wiped out all my cars and character items. It's saying it's not synching my inventory. What do I have to do to play with everyone else in my crew?
EA Agent(10/2/2022, 2:32:42 PM): Alright! Thank you for getting in touch about this, I will certainly try my best to help you.
EA Agent(10/2/2022, 2:32:45 PM): To begin with, may I know the email linked with your EA Account?
(10/2/2022, 2:33:07 PM): **REDACTED**
EA Agent(10/2/2022, 2:34:39 PM): Let me check the account here.
EA Agent(10/2/2022, 2:35:37 PM): Can you please tell me the exact error you're getting on screen?
(10/2/2022, 2:35:58 PM): Like I said, 000308F
EA Agent(10/2/2022, 2:36:18 PM): Everything looks okay with the account here, let me contact my team to check with them.
(10/2/2022, 2:39:09 PM): Pardon, I missed a zero. it's 0003080F. Very sorry for the mistake.
EA Agent(10/2/2022, 2:39:34 PM): So thank you so much for the patience here so I just got this case investigated by the concerned team.
EA Agent(10/2/2022, 2:39:38 PM): And am happy to tell you that you’ve nothing to worry about, looks like a few other players have reported this issue as well, however, the good news here is that the studio is already aware of it and is already working on a fix.
EA Agent(10/2/2022, 2:39:42 PM): It’s getting rectified as we speak, and thanks for your patience on this one and again do not worry we got your back on this one.
(10/2/2022, 2:40:54 PM): Do you know if they can fix the missing inventory?
EA Agent(10/2/2022, 2:41:53 PM): I will send your account and case details to the team so they can look into the issue and fix the missing inventory, how does that sound?
(10/2/2022, 2:42:32 PM): Thanks, do you have a ticket number I need to track for this?
EA Agent(10/2/2022, 2:43:40 PM): All the updates will be posted here:
https://twitter.com/needforspeed?lang=en
(10/2/2022, 2:45:22 PM): They haven't posted anything since last year
(10/2/2022, 2:46:00 PM): And they just retweeted EA's adverts
EA Agent(10/2/2022, 2:46:40 PM): Just to inform you that it is not an individual that seems to be impacted by it, there are a lot of players experiencing the same issue and understand the fact that the game is having regular updates and events.
EA Agent(10/2/2022, 2:46:47 PM): So you might experience slight issues however we trying our best to get it rectified on our end.
EA Agent(10/2/2022, 2:46:51 PM): So hoping for the same understanding from your end as well.
(10/2/2022, 2:47:45 PM): Yeah, you said that before. I'm more looking at this twitter feed you sent. It looks inactive so is EA putting out updates or should I be checking back here?
EA Agent(10/2/2022, 2:49:11 PM): EA will be posting the updates there, you can also check back here for updates, "REDACTED" you can provide this case number for the future.
(10/2/2022, 2:50:43 PM): Yeah I'll check back here since the twitter hasn't been updated since 2021. Do they know how long they'll be working the issue?
EA Agent(10/2/2022, 2:52:09 PM): They should come out with a fix pretty soon, however I cannot confirm the time frame as that is not shared with us.
(10/2/2022, 2:52:27 PM): Alright, I'll get this posted to the community. Thanks- @TwittyliCrop Doesn't seem like they've done anything, so far, but it just seems like it's on their end and we can't do anything about it.
Yeah pretty much I have been waiting all day to play online and still cant.
