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Perhaps you need to re-connect your device and make sure that you installed driver for it. Also, try to reboot your PC.
Here are some additional information:
| Controller Information | 
| CONTROLLER CONFIGURATIONS | 
| Need for Speed™ Hot Pursuit can be played with many popular gamepads and controller devices. If your device is not recognized, or if you'd like to modify the configuration the game has pre-assigned to your controller, select ‘Controls’ through the Options menu. The re-mapping tools in this menu allow you to change your button configuration for optimal play. 
 
 
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| CONTROLLER PROBLEMS | 
| To correct any controller problems, properly configure and calibrate the device from the Windows Control Panel.  If the problem continues, disconnect the device from your computer before playing Need for Speed™ Hot Pursuit. Always ensure the latest manufacturer drivers are installed for your device. Examples of Controller Problems: - Menu items are automatically scrolled through with no user input. - Your car makes erratic movements that are not intended (such as continually turning). - Certain movements do not occur when the proper direction is pressed. - Sluggish response on slower machines. | 
| KEYBOARD PROBLEMS | 
| Some newer keyboards do not allow certain combinations of more than two keys to be pressed simultaneously. 
 Unfortunately, this problem is due to a limitation of the hardware. | 
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