Map Glitch, Blurry and Black Screen of Death NFS Payback Deluxe on Xbox One S

Question

Summarize your bug FALLING THROUGH MAP: I get into the BMW, then driving to the 'Revenge' event at the very beginning - parts of the scenery becomes blurry (the design/words on the car is blurry, the scenery and buildings are blurry, etc.) and then, before I click on the event, the car just falls through the map. I end up in what looks like a dirt sewer (also blurry) and trapped there... I can't get out... I'm obviously not supposed to there. BLACK SCREEN FREEZE: On the few times when I can get to click on the 'Revenge' event, the entire xbox screen goes black and hangs - never comes back to the game - I need to reboot the xbox.
Product: Need for Speed Payback Deluxe Edition - Download version
Platform:Microsoft XBOX One S

How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 12/26/2017
What time did you see the bug? (HH:MM AM/PM) 07:00 AM
What is your time zone? CTT - GMT + 8:00
Steps: How can we find the bug ourselves? 1. Use an Xbox One S 2. use the Downloaded Version of Need for Speed Payback Deluxe Edition (on hard drive of Xbox) 3. Go to the 'Revenge' event
What happens when the bug occurs? See above.
What do you expect to see? I expect to Race as normal with good graphics, no lag and no freezing.
Please select your region Australia
Were you connected to other players when the bug occurred? No

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Answer

I'm having the exact same problem on PS4. Just bought the game tonight and I literally cant progress past this part. I attached a picture of what I've been having happen.&nbsp;

Answer

Okay guys! I fixed it on my PS4 last night! I don't know if this will work for the Xbox but it worked for me.

Turns out the game was not fully downloaded even though my playstation 4 said it was fully downloaded, installed and started the game.

When I would go to the home screen I had a little "83 percent installed" circle or something like that in the bottom right of the screen, despite the download screen on my ps4's home screen telling me it was fully installed.

To fix this, I turned off the internet connection to my PS4 and went back to the downloads section and noticed there was a little segment at the end of the Need For Speed Payback download that wasn't filled in even though it said 100% installed. Then I turned the internet back on and went back to this section and suddenly it started downloading more of the game. Took almost 23 minutes to finish the download, then I went back into the game and started the Revenge mission again. At first everything was all low resolution the suddenly the announcer came on the radio and all the textures loaded in to 1080p. Haven't had a single issue or low texture problem since.

I hope this helps!

Answer

I agree, I just downloaded the game and started playing last night and this exact thing happened to me on PS4.EA needs a patch fast

Answer

I’m also having the same problem on ps4

Answer

Having the same problem on X-Box One. Put the disc in, download the game. Get into the BMW, but on the way to Revenge, the map disappears, and I fall through. Then the screen turns black and have to quit

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Map Glitch, Blurry and Black Screen of Death NFS Payback Deluxe on Xbox One S

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