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41647's avatar
41647
4 years ago
Solved

Missing Money

All i know is i've recently signed into my ea account to play NFS Heat online on my xbox one for downloading community related livery purposes (since i don't have an xbox live gold membership) and it started the synchronization process (and prior to that i had 1.8 million+) then it kept syncing for a while them just randomly stopped and said it failed then prompted me to contact product support. 

Then i ended up with only 581,000+ for some reason...

So all i really want is my money back since that's the only thing i noticed that was gone at the moment.

need for speed heat
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    @41647 

    Thanks for letting me know. That makes sense why they wouldn't be able to replace the money. Unfortunately, there isn't anything else that can be done. I'm very sorry for that.

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @41647 

    For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • 41647's avatar
    41647
    4 years ago

    I already tried that twice, and the response was since my profile is mostly based offline, they couldn't track my in game progress resulting me in not getting back my deserving refund for some reason.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @41647 

    Thanks for letting me know. That makes sense why they wouldn't be able to replace the money. Unfortunately, there isn't anything else that can be done. I'm very sorry for that.

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