My account hacked

Hello, EA_Salmon​ 
Thank you so much for your assistance. I was able to find the webform, as I couldn’t locate it earlier. I’m happy to say that I have successfully recovered my account. 🤟

Hi Yhealice​ 

Sorry to hear your EA Account may have been compromised.

Unfortunately, account recovery can’t be handled through the community forums, since we don’t have access to private account information or account recovery tools here.

If you can still access the account, I’d recommend securing it as soon as possible by resetting your EA Account password, resetting the password for the email address linked to the account, and enabling two-factor authentication.  Please check the following guide if it helps.

What to do if your EA Account was hacked.

If you can’t access the account, scroll down to Contact us in that guide. EA recommends having details such as the email originally used for the account, any linked platform IDs, and purchase information available to help verify ownership.

You can also use this webform if needed.

I can’t confirm from the forums whether there is currently an issue with the support system, but I hope you’re able to reach the account recovery process and secure the account soon.