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Anonymous's avatar
Anonymous
10 years ago
Solved

My Progress Reverted?

My progress reverted. Seriously? This game has been called unplayable by almost every critic. So.... i decided to buy it, and I liked it. I got to rank 47 ish and was happy with my cars. I went on...
Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
10 years ago

@MSTWNTD352 @TheRychKid

Is your progress still reset? Sometimes your progress can be temporarily reset or gone during a server outage, but once full functionality is restored your progress should appear again. Do note that we don't have the ability ourselves to reset your progress.

The only other time where I've seen this happen is when a player has been hacked. If you are unsure about your account safety then please reach out to an EA Advisor.

Anonymous's avatar
Anonymous
10 years ago

As previously stated I was "deranked" from level 70-something to level 13. But something is happening. I didn't play the game at all, and I went on 4ish days after and my level rose to 21. What was even more weird was in my previous garage I had the BRZ, Aventador, m3 premium, miata, gtr, and porshe. After my level rose, all those cars were still gone but I somehow acquired a red mustang, leaving my only two cars being the mustang and m3 premium. I went on today (about a week and a half after first incident)  and now my level is 27. All cars still gone but now I have the red mustang, m3 premium, and the campaign porshe. I have not played a single minute of the game since the incident and I have no idea why my game is still changing. 

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @TheRychKid

    Hi,

    I double-checked your account and I can confirm that someone else is playing on it. Please reach out to an EA Advisor to have them secure your account again.

    • Anonymous's avatar
      Anonymous
      10 years ago

      Thanks for the help. I changed my origin password and turned on double authentication. I'm just confused how the initial problem happened. Did the person log in as me and sell my cars? It would explain how progress has been still changing.

      Thanks,

      -Adam

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