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12082461's avatar
12082461
Rising Newcomer
9 months ago

need for speed heat black screen

i just got the game today and whenever i launch the game a black screen would appear but i can hear the audio but cant see the screen 

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 months ago

    12082461 

    First, make sure your display is connected to your GPU and not the motherboard video output.

    Additional troubleshooting steps:

    1. Download and install all available Windows Updates
    2. Turn off the EA app overlay via the three bar menu at top left, Settings, Application, In-game overlay
    3. Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
    4. In the EA app, click on the game and then Manage, Repair
    5. Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
    6. Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
  • 12082461's avatar
    12082461
    Rising Newcomer
    9 months ago

    still nothing idk if i did smt wrong or not

    if u have discord and can help me from there would be wonderful 

    user=ooof21

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