Forum Discussion

New Novice

2 years ago

Need for Speed Hot Pursuit Remastered not launching

This situation kept happening for a month.I've tried several answers to the glitch, searched from ea answers hq and steam community, but unfortunately they didn't work. when i click to start the gam...

DxDiag.txt147 KB

vembw

New Novice

2 years ago

thanks for your opinion.I've already tried all of them, but unfortunately, they did not work for me.😕

danisoff

Hero

2 years ago

Have you tried talking with EA support @vembw?

vembw
New Novice
2 years ago
haven't tried, i just sended a error report by using ea app. hope this works...
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hi @vembw, I wanted to check I see you have the RTX graphics and intel Xe Graphics. Can you confirm via Nvidia, and Windows settings your using the Nvidia card?
  - vembw
    New Novice
    2 years ago
    it's a laptop, when playing game, it will switch to Nvidia geforce 4060 laptop graphic card automatically.
    i think switching the graphic card won't cause the game crash.
- danisoff
  Hero
  2 years ago
  That is definitely a smart move @vembw, I would advise you to check out the recommended steps by @EA_Illium.