Ok if you don't understand the steps above try this steps as they are a bit more in detail
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
if this helps pleas give XP to my account thanks
mark this as solution if it solves your question so others will know the answer when they come here
Maybe it could help, but when I try to do the steps you told me to do, the happy holydays- website appears. Maybe I just need to wait until the 26th. Then I will see if your solution works.
Thank you.
Go here and see what time they will be available https://help.ea.com/article/wwce-holiday-support-availability
if this helps pleas give XP to my account thanks
mark this as solution if it solves your question so others will know the answer when they come here
I´m still trying to start a live chat with an advisor. When I know more, i´ll let you know.
