Maybe it could help, but when I try to do the steps you told me to do, the happy holydays- website appears. Maybe I just need to wait until the 26th. Then I will see if your solution works.
Thank you.
Go here and see what time they will be available https://help.ea.com/article/wwce-holiday-support-availability
if this helps pleas give XP to my account thanks
mark this as solution if it solves your question so others will know the answer when they come here
I´m still trying to start a live chat with an advisor. When I know more, i´ll let you know.
