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Anonymous's avatar
Anonymous
12 years ago
Solved

Need for Speed Rivals - Black screen only with full screen

On startup Need for Speed Rivals is giving me a black screen only whilst full screened. Alt tabbing has it in a windowed screen where things begin to work properly, but any attempt to return to full ...
  • venomtrk's avatar
    venomtrk
    12 years ago

    Hi everyone,

    NFS Rivals has been updated today and black screen issue is fixed for me. 😕mileyhappy:

Anonymous's avatar
Anonymous
12 years ago

https://help.ea.com/article/need-for-speed-rivals-pc-black-screen-issue

I've attempted this tutorial and it only seemed to stop my graphic driver which it then prompts up in a bubble telling me that it was recovered successfully. I don't know if I'm having the -exact- error everyone else is having however I don't get a black screen while attempting to play in full screen, the screen just won't load in full screen then results to windowed mode where it then plays through the beginning scenes and such, any small malfunction within the pc (graphic driver error(?)) and the game goes black with no success to recover (have to use task manager to forcefully kill the program). I've tried pretty much every other step and I've got a case open with my dxdiag info in it. 

Even when I alt-tab out of the game, the game begins to show a black screen with again, no successful attempt to gather it back. Every other game works fine from EA except this one. After reading -most- of the replies here, it seems my issue is somewhat slightly different although I hope that with whatever fix this might have, it might also solve my problem. 

Also, I'm unsure if I am explaining my problem clearly... can anyone confirm they understand what I am saying? I know my graphics card is up to date as they recently released an update stating that it would help performance for recently released games including this one.

Thanks,

Ren

Anonymous's avatar
Anonymous
12 years ago

 

In order to investigate this issue further, can you please post your DxDiag in this thread in a spoiler tag.

The spoiler tag is represented by this icon

How to gather DXDIAG information

 

Spoiler
 
To gather a DXDIAG on your computer, please follow the steps below:

1.  Press and hold the Windows key and the letter R on your keyboard
2.  You will see a Run box in the lower-left corner of your screen
3.  Type dxdiag in the text field
4.  Click OK
5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6.  If your computer has a 32-bit version of Windows, that button will not be available

User-added image
64-bit Users will notice the "Run 64-bit DxDiag" button in the bottom-left next to "Help" and should click it once it becomes available.  32-bit Users will not have this as a visible option.
 
 
Once you have an open DXDIAG report, there are several pieces of information that are especially helpful in pinpointing the cause of game performance issues:
 
  • The main page of the DXIDAG is the System tab. On the System tab, make a note of what is written next to Operating System, Processor, and Memory. Those three pieces of information are the key components of the System tab.

  • Next, click on the Display tab. On the Display tab (seen in the screenshot below) please note the information written next to the word Name. Finally, on the right-hand side of the Display tab is a Drivers heading. Please note what is written next to the word Date.
User-added image


7.  Click the Save All Information button, found on the bottom of the DXDIAG report

8.  Save this text file to your Desktop if possible and copy / paste the DxDiag in your message using a spoiler tag
 

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