So they know its a game issue however, here's my recent 'chat'
VERY HELPFUL, even love the bit where they think i'm someone else and have spoken to them before, even love the change of speech from sir to 'man' as if i've been passed to someone else....
You are now ready to chat with Kurt.
KurtThanks for contacting EA Customer Experience, my name is Kurt. How may I assist you today?
KurtHi there how is you rday?
yousorry miles away..
youNFS rivals black screen when trying to load full screen
KurtI am sorry to know about this.
Let me help you right away!
KurtHave you tried to repair the game using your origin client and update it?
youyep
younew drivers for graphics also
youeven tried beta drivers
KurtGreat!
KurtCan you upload the dxdiag here on this case?
KurtKindly let me know once you are done . 🙂
youdone
KurtExcellent!
KurtLet me check it for you.
KurtUpon further verifying, You have already contacted us earlier, however I see your case is still escalated.
KurtHowever, this is regarding a different issue. Is this correct?
youi posted to a forum not to an advisor
KurtI see your on your previous case that you have contacted us earlier through chat with a different issue.
youfirst time on chat with this case, thin kprevious was star wars, months and months ago
KurtPrevious case was an hour ago regarding a concern with need for speed rivals issue with product code.
youmy issue is i have bought a game, tried my best for several hous of time i can... i work gfull time, and cannot get it to work. even the forums say it is broken, however i'm over 24hrs for a refund
younot contacted you an hour ago
KurtMay I know your name sir? I see here specifically you have contacted us earlier with the same game.
KurtLet me double check on this.
youJason Holt
KurtI see. Let me verfify this .
KurtThank you for patiently waiting. May I know what troubleshooting steps you have done so far?
youcheck for updates, update graphics drivers, update to beta drivers. have to run in window as only get black screen full screen
KurtI see. Sorry to now about this.
youme too 🙂
KurtThank you for being so patient.
youno problem
KurtCould you give me a few minutes while I check with our specialists here?
youok
KurtThanks
KurtBy the way, could you please upload the dxdiag of your computer?
youi just did earlier....
KurtAlright. Thanks kindly give me a few minutes to verify on this.
KurtI will now ask you to provide me the msinfo of your computer.
KurtFirst, you need to go to the Windows key and press R.
KurtThen type MSINFO32 and press enter
KurtLet me know once you are done.
youdone
KurtMay I know your operating system?
KurtAlright Thanks. I understand where you are coming from. Please give me a few minutes to review this.
youwindows 8
KurtI see.
KurtThank you for that information
KurtIs your game crashing on a specific game mode or map?
KurtRather do you get the black screen on any specific mode or place?
youwhen trying to run full screen. ALL the time
KurtI see.
KurtSorry to keep you waiting man.
KurtUpon further verifying your msinfo file , we have seen that there is an issue with some dll files on your operating system, and your page file is also something that they noticed. I advised you that you would need to contact Microsoft , or a Microsoft Certified Technician and show them your Msinfo report.
youwhat issues would these have with the game.. which uses its own dll files etc. the page file, which is just for caching is irrelivant surely.
KurtYes I understand, I was informed by a specialists that you would confirm these issues first with microsoft and if there are no issues after that, please do contact us right away and provide 10834628 , your case number.
KurtI understand where you are coming from sir, however I suggest for you to contact them first.
youok for the sake of clarty i will contact microsoft.. who are harder to get through to. BUT being an IT professional myself I know this is a lost cause. The issue, as posted on your forums seems with the game itself and specifically ATI graphics cards. I have been sold a faulty product and under the cosumer credit act have rights to a ful refund due to a faulty product. BUT for the purposes of seeing this torough i will do as requested.
KurtYes sir.I am sorry about this, however it was suggested that you do contact them first then we will go on from there. I know that you would want to play the game right away now and I understand you are due a full working game.
youseems that the last 2 releases from EA are not off to a good start.. BF4 was also an issue 🙂 Thank you for your time however and I will beback in touch in due course.
KurtNo worries man. yes we do appreciate your chatting with us and informing us to futher improve our products.
KurtIs there anything else I may help you with?
you1 question actually
KurtYes?
youI preordered BF4 digital deluxe for the main reason that it came with the first expansion. however due to the dire start EA has offered this to all versions even the cheaper standard version. is there any recompence for those that purchased the more expensive digital deluxe version?
KurtRegarding that sir, I understand your point on this, however you will need to purchase the digital deluxe seperately and as of now we have no updates on anything regarding this.
youi already did purchase the digital deluxe version... my point being that it cost I think £10 more than the standard version for what seems now no point.
KurtYes I understand that sir. The digital deluxe provides dlc in addition to the base game which is abig discount compared to purchasing the dlc seperately
youThe digital deluxe offered the extra expansion China Rising... which is release now, however due to the errors with BF4 at launch, they offered the China Rising DLC to EVERYONE. This means those that purchased the Digital Deluxe, at extra cost lost out.
KurtYes that is correct. I am unable to provide anything regarding this as it could be their decision to offer the new dlc to everyone.
KurtI understand you purchased the digital deluxe earlier.
youas a preorder yes
KurtYes sir.
youwhich in hindsight was a waste of the extra money
KurtI am sorry sir for all these inconveniences however it is the decision of the developers on when they would be releasing products to the people.
KurtI hope you understand.
youI understand why they realeased the DLC to everyone, however i'm sure like me those that purchased the digital deluxe are a bit miffed for forking out the extra cash when it wasnt needed.
KurtI hope I have helped you for today. 🙂 I know that you feel this way , but I assure you our products will get better as time goes by and as patches roll out.
KurtYes sir I understand however that is all i can say for now.
KurtI know it is quite unfair on your part, however their releases come on different dates and it is still up to them on when they would be releasing the dlcs and the prices for them.
KurtIs there anything else I may help you with today?
younot for now thank you, I have quite enough to be going on with
KurtThank you again for your time and patience.
KurtDont worry I will take note of this conversation and make sure they know about it. Have a wonderful day and advanced merry christmas.
youyou too
KurtIt was my pleasure to assist you. Thank you for contacting EA
customer support. Please do not hesitate to contact us again,
if you need further assistance or if you have any other concerns.
I really enjoyed chatting with you! From a gamer to a gamer,
you deserve nothing but the best man! See you around. To end
the chat, please click on "end chat session" Have a good day
