Please let us know if the troubleshooting steps at the following link help you at all, thanks.
https://answers.ea.com/t5/Technical-Issues/Console-Troubleshooting/td-p/4908815
Before I started the game, I first went to the settings, network settings and hit the “go offline” button. Exited back out to the main menu and started the game and it went through just fine. Afterwards when I started playing , I mean like driving around being outside on the map I went back to the settings, went back online and returned to the game and I kept playing, no issues at all. I don’t know if the servers are offline but even after I went online I did not encounter anyone online, didn’t expect anyone to be either.
You didn't join a gaming session that's why you didn't see anyone.
Sure the Xbox is online but the game isn't.
If you stop current session and start a new session the game will crash again back to homescreen.
Ridiculous that they haven't patched this but there you go it was made for Xbox 360 and worked perfectly for that so they don't care about Xbox one X.....
Bruh this is LAME they REALLY NEED TO FIX THIS i have a XBOX 1 X and it doesn't work i will try to go offline and hope it works.
