Please let us know if the troubleshooting steps at the following link help you at all, thanks.
https://answers.ea.com/t5/Technical-Issues/Console-Troubleshooting/td-p/4908815
@ricardo7590 wrote:i know, but i don't want to play offline
@ricardo7590 my solution has instruction for playing online with friends/strangers.
***SOLUTION:
In order to load/play 100% crash/freeze free you must play offline, you can do this by disconnect your Xbox from the internet BEFORE starting the game. You can disconnect your Xbox from the internet a number of ways but the easiest is to go to your Xbox settings under the Xbox home screen, then under network disconnect internet. Unfortunately, this is currently the only way to start/load/play the game 100% crash/freeze free. NOTE: playing this way doesn't allow you to play with your friends/or strangers, but if you really want to play online with friends/stranger you can do so by starting the game offline, the once in your garage, reconnect your internet BUT just know that once you reconnect to the internet your game might still crash/freeze. Happy gaming! 🙂
unfortunately, if you try to find a game while in-game it still freezes.
@ricardo7590 wrote:unfortunately, if you try to find a game while in-game it still freezes.
@ricardo7590 I believe you have to set it to private only and then it will work.
