Need for Speed rivials Crashing issue.

Product: EA Access
Platform:Microsoft XBOX One
What area of the service are you experiencing an issue with? Game Issue
How often does the bug occur? Every time (100%)
Summarize your bug Need for speed rivals. Completed intro for both cop and racer. Then when starting the actual game mode it goes to a black screen for 10 seconds then returns to xbox dashboard. Game appears to have crashed. Restart the game, go through splash screen, start game again.........back to black screen and returns to dashboard.

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Need for speed rivals refuses to start campaign mode after introduction is completed. Crashes out to xbox dashboard. Restarting the game I don't have to redo the training but as soon as I start the game It has same issue.