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selster921's avatar
selster921
10 years ago
Solved

need for speed stuck on black screen cant go to remote screen

hi guys im having a problem the game starts but its on a black screen when it starts i havent gone gone further from there and after a few seconds my cursor pops up and it will say "Need for speed has stopped working" I hope theres a solution to this

  • Straatford87's avatar
    Straatford87
    10 years ago

    Hi @selster921,

    In your dxdiag I can see that your GPU does not meet the minimum requirements for Need for Speed. This means I won't be able to troubleshoot your system further. You can verify this yourself by checking the Can You RUN It Page.

    If you purchased the game via Origin, then you are eligible to request a refund. Sorry for being the bringer of bad news.. but I do wish you a good weekend.

4 Replies

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    Hi @selster921,

    In your dxdiag I can see that your GPU does not meet the minimum requirements for Need for Speed. This means I won't be able to troubleshoot your system further. You can verify this yourself by checking the Can You RUN It Page.

    If you purchased the game via Origin, then you are eligible to request a refund. Sorry for being the bringer of bad news.. but I do wish you a good weekend.

  • selster921's avatar
    selster921
    10 years ago

    So i cant upgrade my gpu to somewhat more compatible gpu or i should really just play on my other rig?

  • Anonymous's avatar
    Anonymous
    10 years ago

    PCs using mobile GPUs (All in Ones, Laptops, SFFs, have no video upgrade route. 

           Processor: Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz (4 CPUs), ~2.5GHz
    ---------------
    Display Devices
    ---------------
              Card name: ATI Mobility Radeon HD 5730
           Manufacturer: ATI Technologies Inc.
              Chip type: ATI display adapter (0x68C0)
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 6/30/2010 10:41:46, 594432 bytes
     

    Your drivers are ANTIQUE!  That CPU you have also is slower than it needs to be.  What are the specs for any better computer you may have than this one? 

  • Anonymous's avatar
    Anonymous
    10 years ago

    @selster921 

    We've not heard from you since Saturday.  We thought you had a better, faster PC to use, and would allow us to vette it for you. 

    I also see that you broke the rules here and posted your complaint twice, getting the same answer both times, of course. 

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