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AdequateGFORCE's avatar
4 years ago
Solved

NFS Heat Crash upon Launch

I recently bought NFS Heat. It crashes after every time I launch the game and I'm returned to Origin. My laptop's display is Intel but the rendering GPU is NVIDIA. According to the System Requirements Lab site, my laptop meets the game's recommended requirements but I still don't get why the game is crashing at launch. My laptop's specifications are below. Since the crash dump file is not supported for uploading, I've pasted the text of the file below. My laptop's specifications are pasted below the crash text.


Dump Summary
------------
Dump File: CrashDump_2021.10.27_17.31.29.565.mdmp : C:\Users\...\Documents\Need for Speed Heat\CrashDumps\CrashDump_2021.10.27_17.31.29.565.mdmp
Last Write Time: 10/27/2021 5:31:29 PM
Process Name: NeedForSpeedHeat.exe : F:\Origin Games\Need For Speed Heat\NeedForSpeedHeat.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present

System Information
------------------
OS Version: 10.0.19043
CLR Version(s):

Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
NeedForSpeedHeat.exe F:\Origin Games\Need For Speed Heat\NeedForSpeedHeat.exe 1.0.60.7040
ntdll.dll C:\Windows\System32\ntdll.dll 6.2.19041.1288
kernel32.dll C:\Windows\System32\kernel32.dll 6.2.19041.1202
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.2.19041.1202
Activation64.dll F:\Origin Games\Need For Speed Heat\Core\Activation64.dll 5.2.4.66
gdi32.dll C:\Windows\System32\gdi32.dll 6.2.19041.1202
win32u.dll C:\Windows\System32\win32u.dll 6.2.19041.1288
gdi32full.dll C:\Windows\System32\gdi32full.dll 6.2.19041.1110
msvcp_win.dll C:\Windows\System32\msvcp_win.dll 6.2.19041.789
ucrtbase.dll C:\Windows\System32\ucrtbase.dll 6.2.19041.789
user32.dll C:\Windows\System32\user32.dll 6.2.19041.1202
crypt32.dll C:\Windows\System32\crypt32.dll 6.2.19041.1202
shlwapi.dll C:\Windows\System32\shlwapi.dll 6.2.19041.1023
msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.19041.546
wintrust.dll C:\Windows\System32\wintrust.dll 6.2.19041.1266
rpcrt4.dll C:\Windows\System32\rpcrt4.dll 6.2.19041.1288
ole32.dll C:\Windows\System32\ole32.dll 6.2.19041.1202
combase.dll C:\Windows\System32\combase.dll 6.2.19041.1288
GdiPlus.dll C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.1288_none_91a663c8cc864906\GdiPlus.dll 6.2.19041.1288
oleaut32.dll C:\Windows\System32\oleaut32.dll 6.2.19041.985
advapi32.dll C:\Windows\System32\advapi32.dll 6.2.19041.1052
sechost.dll C:\Windows\System32\sechost.dll 6.2.19041.906
shell32.dll C:\Windows\System32\shell32.dll 6.2.19041.1266
winhttp.dll C:\Windows\System32\winhttp.dll 6.2.19041.1151
msvcp140.dll C:\Windows\System32\msvcp140.dll 14.29.30133.0
VCRUNTIME140.dll C:\Windows\System32\VCRUNTIME140.dll 14.29.30133.0
VCRUNTIME140_1.dll C:\Windows\System32\VCRUNTIME140_1.dll 14.29.30133.0
imm32.dll C:\Windows\System32\imm32.dll 6.2.19041.546
msasn1.dll C:\Windows\System32\msasn1.dll 6.2.19041.546
windows.storage.dll C:\Windows\System32\windows.storage.dll 6.2.19041.1266
wldp.dll C:\Windows\System32\wldp.dll 6.2.19041.662
SHCore.dll C:\Windows\System32\SHCore.dll 6.2.19041.1266
profapi.dll C:\Windows\System32\profapi.dll 6.2.19041.844
ntmarta.dll C:\Windows\System32\ntmarta.dll 6.2.19041.546
dbdata.dll F:\Origin Games\Need For Speed Heat\dbdata.dll 1.0.0.1
ws2_32.dll C:\Windows\System32\ws2_32.dll 6.2.19041.546
kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 6.2.19041.546
bcryptPrimitives.dll C:\Windows\System32\bcryptPrimitives.dll 6.2.19041.1202
uxtheme.dll C:\Windows\System32\uxtheme.dll 6.2.19041.1266
clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.10941.16384
amsi.dll C:\Windows\System32\amsi.dll 6.2.19041.746
userenv.dll C:\Windows\System32\userenv.dll 6.2.19041.572
AMSIExt.dll C:\Program Files\McAfee\MfeAV\AMSIExt.dll 24.5.111.0
psapi.dll C:\Windows\System32\psapi.dll 6.2.19041.546
webio.dll C:\Windows\System32\webio.dll 6.2.19041.1151
mswsock.dll C:\Windows\System32\mswsock.dll 6.2.19041.546
IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 6.2.19041.546
winnsi.dll C:\Windows\System32\winnsi.dll 6.2.19041.546
nsi.dll C:\Windows\System32\nsi.dll 6.2.19041.610
sspicli.dll C:\Windows\System32\sspicli.dll 6.2.19041.1266
dnsapi.dll C:\Windows\System32\dnsapi.dll 6.2.19041.1266
rasadhlp.dll C:\Windows\System32\rasadhlp.dll 6.2.19041.546
FWPUCLNT.DLL C:\Windows\System32\FWPUCLNT.DLL 6.2.19041.1266
bcrypt.dll C:\Windows\System32\bcrypt.dll 6.2.19041.1023
schannel.dll C:\Windows\System32\schannel.dll 6.2.19041.789
mskeyprotect.dll C:\Windows\System32\mskeyprotect.dll 6.2.19041.1202
ntasn1.dll C:\Windows\System32\ntasn1.dll 6.2.19041.546
ncrypt.dll C:\Windows\System32\ncrypt.dll 6.2.19041.662
ncryptsslp.dll C:\Windows\System32\ncryptsslp.dll 6.2.19041.546
dpapi.dll C:\Windows\System32\dpapi.dll 6.2.19041.546
cryptsp.dll C:\Windows\System32\cryptsp.dll 6.2.19041.546
rsaenh.dll C:\Windows\System32\rsaenh.dll 6.2.19041.1052
CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 6.2.19041.546
imagehlp.dll C:\Windows\System32\imagehlp.dll 6.2.19041.546
gpapi.dll C:\Windows\System32\gpapi.dll 6.2.19041.1151
cryptnet.dll C:\Windows\System32\cryptnet.dll 6.2.19041.906
dbghelp.dll C:\Windows\System32\dbghelp.dll 6.2.19041.867
winmm.dll C:\Windows\System32\winmm.dll 6.2.19041.546
dinput8.dll C:\Windows\System32\dinput8.dll 6.2.19041.1
mfplat.dll C:\Windows\System32\mfplat.dll 6.2.19041.746
cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 6.2.19041.1151
RTWorkQ.dll C:\Windows\System32\RTWorkQ.dll 6.2.19041.1288
inputhost.dll C:\Windows\System32\inputhost.dll 6.2.19041.906
CoreMessaging.dll C:\Windows\System32\CoreMessaging.dll 6.2.19041.746
propsys.dll C:\Windows\System32\propsys.dll 7.0.19041.1023
WinTypes.dll C:\Windows\System32\WinTypes.dll 6.2.19041.1202
CoreUIComponents.dll C:\Windows\System32\CoreUIComponents.dll 6.2.19041.546
usp10.dll C:\Windows\System32\usp10.dll 6.2.19041.546
version.dll C:\Windows\System32\version.dll 6.2.19041.546
wtsapi32.dll C:\Windows\System32\wtsapi32.dll 6.2.19041.546
amd_ags_x64.dll F:\Origin Games\Need For Speed Heat\amd_ags_x64.dll 5.4.0.0
d3d11.dll C:\Windows\System32\d3d11.dll 6.2.19041.1202
dxgi.dll C:\Windows\System32\dxgi.dll 6.2.19041.1266
dbgcore.dll C:\Windows\System32\dbgcore.dll 6.2.19041.789
dwmapi.dll C:\Windows\System32\dwmapi.dll 6.2.19041.746
oo2core_6_win64.dll F:\Origin Games\Need For Speed Heat\oo2core_6_win64.dll 0.0.0.0
urlmon.dll C:\Windows\System32\urlmon.dll 11.0.19041.1237
iertutil.dll C:\Windows\System32\iertutil.dll 11.0.19041.1266
srvcli.dll C:\Windows\System32\srvcli.dll 6.2.19041.546
netutils.dll C:\Windows\System32\netutils.dll 6.2.19041.546
igo64.dll C:\Program Files (x86)\Origin\igo64.dll 10.5.106.49298
Engine.BuildInfo.dll F:\Origin Games\Need For Speed Heat\Engine.BuildInfo.dll 1.0.0.0
msctf.dll C:\Windows\System32\msctf.dll 6.2.19041.1202
textinputframework.dll C:\Windows\System32\textinputframework.dll 6.2.19041.1266
winsta.dll C:\Windows\System32\winsta.dll 6.2.19041.546
nvapi64.dll C:\Windows\System32\nvapi64.dll 30.0.14.9649
setupapi.dll C:\Windows\System32\setupapi.dll 6.2.19041.1237
drvstore.dll C:\Windows\System32\drvstore.dll 6.2.19041.1081
devobj.dll C:\Windows\System32\devobj.dll 6.2.19041.1151
nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_52c88f227879300f\nvldumdx.dll 30.0.14.9649
nvwgf2umx.dll C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_52c88f227879300f\nvwgf2umx.dll 30.0.14.9649
nvspcap64.dll C:\Windows\System32\nvspcap64.dll 3.23.0.74
DXCore.dll C:\Windows\System32\DXCore.dll 6.2.19041.546
xinput1_4.dll C:\Windows\System32\xinput1_4.dll 6.2.19041.844
hid.dll C:\Windows\System32\hid.dll 6.2.19041.546
igd10iumd64.dll C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_917dbb43ab78217f\igd10iumd64.dll 27.20.100.9749
igdgmm64.dll C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_917dbb43ab78217f\igdgmm64.dll 27.20.100.9749
igc64.dll C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_917dbb43ab78217f\igc64.dll 27.20.100.9749
twitchsdk_64_release.dll C:\Program Files (x86)\Origin\x64\twitchsdk_64_release.dll 0.0.0.0
wininet.dll C:\Windows\System32\wininet.dll 11.0.19041.1202
swresample-ttv-0.dll C:\Program Files (x86)\Origin\x64\swresample-ttv-0.dll 0.0.0.0
libmp3lame-ttv.dll C:\Program Files (x86)\Origin\x64\libmp3lame-ttv.dll 0.0.0.0
avutil-ttv-51.dll C:\Program Files (x86)\Origin\x64\avutil-ttv-51.dll 0.0.0.0
MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll 6.2.19041.1023
AudioSes.dll C:\Windows\System32\AudioSes.dll 6.2.19041.1023
powrprof.dll C:\Windows\System32\powrprof.dll 6.2.19041.546
umpdc.dll C:\Windows\System32\umpdc.dll 0.0.0.0
resourcepolicyclient.dll C:\Windows\System32\resourcepolicyclient.dll 6.2.19041.546
OneCoreCommonProxyStub.dll C:\Windows\System32\OneCoreCommonProxyStub.dll 6.2.19041.1081
OneCoreUAPCommonProxyStub.dll C:\Windows\System32\OneCoreUAPCommonProxyStub.dll 6.2.19041.1266
dcomp.dll C:\Windows\System32\dcomp.dll 6.2.19041.1266

  • Windows 10 Pro 64-bit (10.0, Build 19043)
  • Dell Vostro 15 7510
  • BIOS v1.1.3
  • 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz (16 CPUs), ~2.3GHz
  • 32GB RAM
  • DirectX 12
  • Intel(R) UHD Graphics
  • Internal/Full Display Device
  • 128 MB Display Memory
  • NVIDIA GeForce RTX 3050 Ti Laptop GPU
  • Render-Only Display Device
  • 4GB GDDR6
  • Hey, @AdequateGFORCE  can you try a clean boot to see if any programs are messing with Need for Speed: Heat, and turn off any overlay programs, such as Discord or Nvidia experience.

     

    Let me know if this works or not for you. 🙂

     

    /Atic

1 Reply

  • Hey, @AdequateGFORCE  can you try a clean boot to see if any programs are messing with Need for Speed: Heat, and turn off any overlay programs, such as Discord or Nvidia experience.

     

    Let me know if this works or not for you. 🙂

     

    /Atic

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