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DunkNDestroyer's avatar
DunkNDestroyer
9 months ago
Solved

NFS Heat crashes and goes offline

Hey EA I need help. So I have recently moved my ps4 location from the living room to my room. Now in the living room I was able to be hard wired into the internet. Never had a problem that way, every...
need for speed heat
  • EA_Illium's avatar
    EA_Illium
    9 months ago

    Hi @DunkNDestroyer 

    Thanks for reaching out to the community! 

    When you have a moment can we see if the following steps help prevent this from happening?

    1. Check for console updates 
    2. Try the steps in our Connection and Advance Connection Guides 
    3. Open your PS5 NAT Type
    4. Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    5. Entering Safe Mode and Rebuild your PS database

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
9 months ago

Hi @DunkNDestroyer 

Thanks for reaching out to the community! 

When you have a moment can we see if the following steps help prevent this from happening?

  1. Check for console updates 
  2. Try the steps in our Connection and Advance Connection Guides 
  3. Open your PS5 NAT Type
  4. Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  5. Entering Safe Mode and Rebuild your PS database

Thanks!

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