Forum Discussion
Me and another friend had encountered this issue so much we basically had to stop playing. EA support is useless as they only give you bare-bones troubleshooting basics for help. The best part is half of the links they provided in their canned responses weren't even valid or working anymore. I actually went through all of the suggestions they provided me and must have exhausted all of their usual responses as they actually started repeating solution suggestions.
The best solution I've found is doing an offline race, then trying to reconnect online. It doesn't always work, and it can often take multiple offline races, and even after you get it working, you may run into this issue again.
Me and friend have been dealing with this issue for months now and as far as I am aware, there is no permanent solution.
Thanks EA.