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274376's avatar
274376
2 years ago

NFS HEAT ERROR NOTE AFTER THE INTRODUCTION VIDEO

Dear EA team,  

         I recently installed NFS HEAT in PS5. It is not going into the game after the introduction video. It showed up error report with some instruction to be followed in it.  I made all changes as shown in the attachment and nothing worked. Please help me to enjoy my game.

nfs heat

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @274376 

    Thanks for letting us know what you are running into, When you have a moment can we try the following?

    Spoiler
    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Open your PS5 NAT Type
    • Entering Safe Mode and Rebuild your PS database

    Thanks!

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