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Jul_user's avatar
4 years ago
Solved

NFS Heat problem

Good morning.

Need for Speed ​​Heat, purchased from the Steam platform.

From the first use it does not save game progress. It always makes me start from scratch (avatar to choose so to speak).

I arrive at least as far as the garage, I see the logo with the wheel as well as following every suggestion from the official channels. Nothing.

The problem remains.

Thanks

  • Jul_user's avatar
    Jul_user
    4 years ago

    Good evening. Problem solved after uninstalling (disabling it didn't fix) an antispyware. Thank you! 

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @Jul_user Do you have any running AV, or additional security that may be interfering with the game files?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @Jul_user 

     

    Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

     

    If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

      

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.     
    • Twitter - Select the message icon to get assistance     
    • Facebook - You can select the 'send message' option on the accounts home page  

     

    Thanks! 

  • Jul_user's avatar
    Jul_user
    4 years ago

    Good evening. Problem solved after uninstalling (disabling it didn't fix) an antispyware. Thank you! 

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