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ahmedadlyahmed's avatar
ahmedadlyahmed
3 years ago

NFS HPR MY KIDS NOT ABLE TO ACTIVATE CROSSPLAY ON XBOX ONE

Hello, I am trying to play the game with my kid, he on the xbox one and I on my PC, but he get this message "you are not eligible to participate in this activity as you do not meet minimum requirements"

i have enabled everything on his xbox live account privacy settings but he is still not able to enable cross play, i have heard that minor accounts can not use crossplay, he is 13y and his ms account is minor because he is still a part of my family account and i still force screen time on his account, but i do need him to be able to use the crossplay

Thanks in advance

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey there @ahmedadlyahmed,

    If your son's EA and Xbox account are set as underage accounts, he will not be able to access any online features due to the online restrictions for underage accounts- this includes the cross-play features. 

    Changing his privacy settings won't allow for him to access online features, he'd need to wait until he's old enough to remove those restrictions from his account. You can read up a bit more on how underage accounts work in the article here. 

  • ahmedadlyahmed's avatar
    ahmedadlyahmed
    3 years ago

    Hello and thank you for your reply, my kid account is able to run it on the pc normally it is just the xbox that is refusing to let him enable the crossplay not sure what does this mean.

    In windows he is playing from his windows/microsoft account which is part of my family and i control his screen time from there. 

    Should not the account restrictions limit the game on both platforms

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