Forum Discussion
wdym by different network?
My Steam ID: 76561198200727366
- EA_Illium11 months ago
EA Staff (Retired)
Hi @Blackj_Jerome, If possible can you test trying to download and launch on a different internet network? - 11 months ago
how different netowrk can help? can you please explain ? if main issue here that somehow to my EA account linked old version of the game 2005 year when i bought version of 2012 year
And it not changing not via VPN , my interenet. mobile internet because it already linked like it is and redownloading rebooting deleting reloginning could not help. as i understand i should somehow remove this game from library and link again, or i should create new account and try to link all games from there and delete my existing account.
Also i mentioned i wrote here in FAQ after i made all steps with EA support in their chat. - EA_Illium11 months ago
EA Staff (Retired)
Hey @Blackj_Jerome
Typically you will run into this screen if the game is having an issue activating or isn't linked with the account that owns the game (steam in this case).
If your accounts are linked together and signing in with your EA account on that screen does not work, we may be having an issue communicating with EA services.
If that's not possible we can also try deleting your licenses folder:
Delete EA License Files:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Enable View Hidden Files and Folders
- Delete all files in the "License" folder.
Thanks!