Forum Discussion
EA_Barry
Community Manager
10 years agoPlease see the relevant troubleshooting article below and let us know how you get on:
http://help.ea.com/en/article/troubleshooting-steps-for-ios-apps/
http://help.ea.com/en/article/troubleshooting-steps-for-android/
Anonymous
10 years agoHi I have tried all the steps in the troubleshooting thread and still the problem persists. I have even factory reset my device (hud 2) and still no joy. My hudl has updated to lollipop 5.1 in the process from kit kat 4.4.2