NFS:MW PC Multiplayer / Autolog Issues

I'd like to echo that I have similar to the above issues as well. More recently tonight; It was more or less impossible to play any of a speedlist, as any time I started to get into the game and start properly enjoying myself; I get dumped back to singleplayer, qouting either "Disconnected from Autolog" or "Lost Connection to Other Players" As an 'explanation' for this.

Autolog itself also seems to lose connection fairly often within the Single Player. Due to this instability; Playing with friends Via the Autolog friends list seems to be nigh impossible as well, me and another person tried for close to an hour just to see one-another in the Autolog Friends list (Both in single-player, both simply in Free-roam, no police pursuits or anything of the sort.) to no success.

As for the Tech support; That's, sadly, the issue when people over in India are given scripts and keyboards. I've long since given up on attempting EA's online tech support, as it seems to be more useful to perform some sort of ritualistic sacrifice to some dark god to resolve the issue.

Tech support was priceless.

Hi everyone,

I would like to inform you that I will update the main thread regarding this issue as soon as more information is available:
Autolog constantly disconnecting

Please follow the discussion linked above and post a comment.

johncbell1 Thank you for the list of topics, I will post a message.

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@johncbell1 wrote:

Please help resolve the users issues with Autolog: 2.0

I understand that there has been issues with the server and these are being addressed, but one thing about this type of forum is that its hard to have everyone posted Hey This quesitons or that questions.  So reading through the points.

Just to keep the record stright
1)  http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/would-somebody-please-patch-the-multiplayer-up-already/m-p/221316#U221316 

2) http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/Autolog-constantly-disconnecting/m-p/192292#U192292

3) http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/Need-For-Speed-Most-wanted-2012-patch-2-needs/m-p/206280#U206280

4) http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/PC-NFS-MW-2012-crashing-in-multiplayer/m-p/205860#U205860

5) http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/Autolog-constantly-disconnecting/td-p/192292/jump-to/first-unread-message

6) http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/connection-errors-and-disconnections-in-multiplayer/td-p/210888/jump-to/first-unread-message

7) http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/in-multiplayer-everytime-i-finish-number-one-in-a-race-i-get/td-p/212684/jump-to/first-unread-message

8) http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/unable-to-connect-to-Autolog-or-any-EA-Servers-causing-the-game/td-p/169312/jump-to/first-unread-message

9) http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/Need-For-Speed-Most-Wanted-Autolog-Origin-log-in/td-p/205224/jump-to/first-unread-message

All of these topics are on the same Thread.  Autolog keeps disconnecting users.

And before i get well you didnt open ports:

TCP 10010-10371
UDP 10011-10371
TCP 443
UDP 443
TCP 9988
UDP 9988
TCP 42127
UDP 42127
TCP 13505
TCP 30900-30999
UDP 3658
TCP 80

These are the ports that are opened, in both the router, windows firewall, Norton 360.

I formatted and reloaded windows and stuff getting disconnecting, and yes i fresh installed.  F Disk format reinstall do da.

Please if the ports are incorrect, that is probably because there is nother out there saying what is used, and that is what EA's chat support told me to use, and my fav respoonce was, 

ME: Well i will open those ports on my DSL modem, and what if it still disconnects.

Tech Support:  Well you can just reinstalling windows 7 and use that, because windows 8 is new and the game does not work on new computer.  

Me: Well that makes no sense.

Tech Support: Well it is written to use 11.1b Direct X only, and all the others are simulated

ME: Um 11.1b is only for Windows 8 and will not be compatiable with any other windows version.

Tech Suport: Yeah we know.  That is why you need to reinstall windows 7.

I ended the chat

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Najat,

It has been about 6 months since the discussion you refference here has had any discussion.  It appears that this issue has never been solved, that the issue persitst for PC platform users, and that no form of official statement has been made on behalf of the EA community to either 😇 present a solution or (b) make a formal apology.  

Am I correct in assuming the above to be accurate?  

Thanks much,

Jeremy

The following is text from an online chat I had with an advisor at EA.  We ran some diagnostics and determined that the issues were originating with my internet service provider.  I highly recommend going through these steps with an online advisor to determine if your issues are the same as my own.

You are now ready to chat with Anshul.

Have been working with the ISP.  Below is a message from them showing where we are at the moment.  I guess at this point I'm returning to EA support to see what other solutions might be found.  Need to study up a bit on what the latency issue is.  I was also recently reading an article about connection issues like this being related to COM or PCI port assignment issues.  Am going to try updating the BIOS on my motherboard to see if this might help.  

More to come...

"Good Evening,

I'm sorry it took longer than usual to get back with you. Our Network engineer that usually handles these types of issues was unavailable. He did receive your tracerts and ping tests though. Here's the response he sent to me:

" I’ve tried pinging each of these addresses directly, as well as running a trace route to the farthest address.  In each case, none of these devices appear to be responding to ICMP.  If the devices will not respond to ICMP then the 100% packet loss might be explained by that.  The important thing to observe would be the increase in latency.  Fortunately the jump in latency is only like 130ms which isn’t great, but isn’t enough that would cause all that noticeable of an impact with standard services..."


I'm not sure what exactly your still experiencing in terms of connectivity, but so far they aren't really seeing anything network related that would be the cause of it. From what I gather. Those hops in the tracert that register 100% just won't register the pings for some reason, but he doesn't think this is affecting service adversely as the latency is the real thing to look at. If you would like to troubleshoot further, just give us a call. Thanks!


--Ernest"